Trade Function Regional Lead - Vice President

Job Description:

Job Title Trade Function Regional Lead

Corporate Title Vice President

Location Cary, NC

Who we are:

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key Business areas.

Our Technologists drive Cloud, Cyber and Business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview

You will be operating within the Production services team of TST domain which spans 3 functions namely SES, TAS (Trust & Agency Services) & Trade Finance Lending domain which is a subdivision of Corporate Bank Production Services. In this role, you will be accountable for driving functional and technical issues to resolution, leading and driving resolutions hands on, driving delivery of identified initiatives and recover incidents. You will also participate in problem management and Global Incident Management to help orchestrate recovery of major incidents.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• A commitment to Corporate Social Responsibility and Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits and educational resources, matching gift and volunteer programs

What You’ll Do

• Provide hands on technical and functional support for a suite of applications within TST domain TFL as the primary function

• Build up technical and functional subject matter expertise on the applications/platforms being supported including Business flows, the application architecture and the hardware configuration

• Drive to resolution service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3

• Conduct review on our monitoring platforms for TFL application for alert rationalization as well as addition of alerts to our real time monitoring tools to ensure application SLAs (Service Level Agreements) are achieved and maximum application availability

• Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date

• Understand flow of data through the application infrastructure. It is critical to understand the dataflow to best provide operational support

How You’ll Lead

• Strong team management and coaching skills

• Drive and own accountability for managed risk and better control KPI’s

Skills You’ll Need

• Bachelor’s degree or equivalent required

• Extensive experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function

• Strong programming language- Java

• Experience with operating systems to include UNIX, LINUX and the underlying infrastructure environments and Middleware such as Kafka

• Strong database experience to include Oracle, MS-SQL, Sybase, No SQL

Skills That Will Help You Excel

• Working knowledge and experience on Google Cloud Platform

• Experience in Trade Finance and Lending domain

• ITIL Service Management framework knowledge such as Incident, Problem, and Change processes

• Good analytical and problem-solving skills

• Understanding of SRE concepts and knowledge of one cloud platform such as AWS or Google Cloud Platform

Exp