Toll Systems Operations Manager
Pennsylvania Turnpike CommissionAbout the role
Posting Start Date:
July 9, 2026
Posting End Date:
July 22, 2026
Position Number:
80002129
Union:
Non-Union
FLSA Status:
Salaried Exempt
Department:
Toll Collection Operations
Salary Grade:
E-5
Salary Range:
$99,237.94 - $138,580.79
Employment Type:
Full Time
Building Location:
Central Office Building
Building Street:
700 S. Eisenhower Boulevard
Building City:
Middletown
Building State:
Pennsylvania (US-PA)
Building Zip Code:
17057
Work Schedule:
Flexible Work Options
The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.
The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:
- Hybrid Work - combination of remote and in-person reporting
- Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days
*Some options may require completion of probationary period.
The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options.
Applicants must be currently authorized to work in the United States on a full-time basis. The Commission will not sponsor applicants for work visas.
Job Purpose and Summary
This position is responsible for planning and managing the continuous developments to tolling systems for the Pennsylvania Turnpike Commission (PTC). Work involves managing multiple projects and coordinating between PTC departments and external contractors. Work is performed with considerable independence and reviewed by a professional superior for attainment of program goals, customer service, and overall performance. Supervision is exercised over internal and external professional and technical staff.
Essential Functions & Responsibilities
Manages, plans, and organizes Toll Systems Technologies daily operations and internal/external staff functions including supervision, performance management, delegation of work assignments, and review of work product.
Manages the day-to-day operations and performance of toll collections systems including Open Road Tolling (ORT) gantries, lane equipment, communications networks, and back-office systems.
Manages the development and implementation of the toll systems Quality Assurance (QA) Program.
Manages the administration of Toll Systems Technologies projects for upgrades, enhancements, or expansions. Provides support in the planning and development of the scope of work, risk assessments, implementation strategies, and quality assurance reviews.
Manages and monitors the project lifecycle to ensure system changes are completed in a timely manner and in accordance with the established System Development Life Cycle (SDLC), change management, and testing procedures.
Monitors system health and ensures contract performance metrics and service-level reviews are evaluated.
Ensures the proper integration and data accuracy between toll systems. Manages testing, auditing, and data validation efforts.
Serves as a technical liaison and provides technical direction in the resolution of complex system issues impacting daily operations.
Ensures compliance with policies and procedures as outlined in the operating and reciprocity agreements and the inter-CSC reporting file specifications. Ensures system
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s