TITLE B CASE WORKER, OLDER ADULTS

Position Title

Case Worker (Title B)

Department

Older Adult Centers

Site/Location

Melrose and Patterson Older Adult Center

Salary Range

$22/hour

Reports To

Program Director

MISSION STATEMENT

East Side House cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services.

JOB DESCRIPTION

Summary/ Objective

East Side House (ESH) is a community resource in the Bronx and Northern Manhattan. We believe education is the key that enables all people to create economic and civic opportunities for themselves, their families, and their community.  ESH’s Older Adult Programs aligns with our mission by providing high quality programs and services within community centers and school partnerships. 

Reporting to the Program Director, the Case Worker a variety of social, protective, and supportive services in a non-medical care setting.  The Case Worker is responsible for help their members access resources and programs, such as benefits and entitlements, including Medicare/Medicaid, SCRIE, and SNAP. As a member of the Older Adult Center team, the Case Worker will collaborate with the Program Director and Social Worker to assist older adults who need referrals to appropriate resources in the community and to provide wraparound case management services. 

Essential Functions and Responsibilities

Under the supervision of the Program Director, with the support of the Social Worker, the Case Worker will be responsible for but not limited to the following:

• One on one assistance with the older adults in defining concerns, needs and capacities; providing direction or guidance relative to identified needs; and assisting with referrals and linkages to appropriate services and opportunities.
• Conducting follow-ups to determine whether the service/benefit has been, or is being, provided
• Conducting intake and assessments of the older adults to be enrolled in the Department for the Aging (DFTA) Older Adult Center program.
• Conducting assessments, planning, evaluation, and advocacy for options and services to meet the program participants needs through communication and available resources to promote quality, cost-effective outcomes.
• Maintaining up-to-date participant’s database records and file. Assisting in the coordination of recreational and other activities older adults enroll and participate in.
• Providing case management services in the areas of advocacy, information and referral, benefit and entitlement, immigration assistance, supportive contact, PHQ-9 screenings, and counseling.
• Utilizes Peer Place to input data of related services received
• Communicates via telephone and/or letter with participants for follow up-and reminders.
• Attends in-service and professional development trainings as assigned by ESH and DFTA.
• Updates the community resource guide used for referrals
• Assists with program assessment, preparation, and follow-ups
• Subm