Tier 2 IT Support Engineer

<p>Dark Wolf is seeking a motivated, security-conscious <strong>Tier 2 IT Support Engineer</strong> to join our internal IT group. In this role, you will serve as an escalation point for complex technical issues, managing a broad spectrum of internal systems spanning corporate networks, cloud environments, identity management, and end-user support.The ideal candidate has a strong foundation in modern IT infrastructure, a passion for troubleshooting, and a desire to grow within a fast-paced, high-tech national security contractor environment. Key responsibilities include but are not limited to:</p> <ul> <li>Troubleshooting, diagnosing, and resolving advanced hardware, software, network, and cloud access issues escalated from Tier 1 help desk support.</li> <li>Monitoring, maintaining, troubleshooting core internal networking and cloud network infrastructure, including LAN/WAN, VPN configurations, switches, routers, and Wi-Fi connectivity.</li> <li>Deploying, patching, and securing internal endpoints (Windows, macOS, Linux) utilizing Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) solutions.</li> <li>Creating, updating, and maintaining internal knowledge base articles, standard operating procedures (SOPs), and automated scripts to streamline routine IT support workflows.</li> <li>Partnering with internal security, DevOps, and engineering teams to ensure corporate IT assets comply with organizational security policies and zero-trust guidelines.</li> </ul> <p><strong>Required Qualifications:</strong></p> <ul> <li>2 to 5 years of hands-on experience in a corporate IT support, help desk, system administration, or network operations role.</li> <li>Strong working knowledge of Windows 11, macOS, and Linux operating systems.</li> <li>Experience administering cloud productivity suites (Microsoft 365, Google Workspace) and basic cloud resource troubleshooting (AWS/Azure).</li> <li>Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall rules).</li> <li>Demonstrated ability to independently research, test, and implement solutions to complex technical challenges.</li> <li>Excellent customer service and communication skills, with a proven track record of supporting technical and non-technical internal stakeholders.</li> <li>US Citizenship and the ability to be cleared up to a Secret security clearance.</li> </ul> <p><strong>Desired Qualifications:</strong></p> <ul> <li>CompTIA Security+.</li> <li>Tier 1 help desk experience.</li> <li>Working knowledge of Jira, development tools/environments.</li> <li>Familiarity with scripting languages (PowerShell, Bash, or Python) for automating IT administrative tasks.</li> &l