Thrift Store Manager

Job DetailsJob Location: Pueblo Store - Pueblo, CO 81008Position Type: Full-time Salaried/Overtime ExemptJob Category: Retail - Other 

Thrift Store Manager


Reports to: Director of Financial Development                                                  Last Modified 01/26

 

Role Overview:
Help Create Life Change Through Second Chances 

At New Horizons Thrift Stores, our cause is to help create life change through second chances, one purchase, one life at a time. Our purpose is to provide our neighbors with a joyful thrifting experience through friendly service, high-quality finds, and fair pricing.

 

New Horizons Thrift Stores are a ministry of New Horizons Ministries. Our thrift stores exist to support life transformation, dignity, and restoration through meaningful work, hospitality, and stewardship.

 

The Thrift Store Manager is responsible for the overall leadership and performance of a New Horizons Thrift Store. The primary responsibility of this role is to carry out the purpose of New Horizons Thrift Stores by providing a joyful thrifting experience through friendly service, high-quality finds, and fair pricing.

 

This role leads and develops the store team within established organizational programs, policies, and guidelines, ensures excellent guest and donor experiences, and is accountable for sales, payroll, and operational results.

 

The Thrift Store Manager sets expectations, implements established systems, and holds leaders and team members accountable to standards that support both the mission and the business.

In addition to operational leadership, the Thrift Store Manager serves as a ministry team member of New Horizons Ministries and plays an active role in shaping and sustaining a Christ-centered, values-driven culture within the store.

 

Why Work at New Horizons Thrift Stores

This role offers the opportunity to lead a mission-driven retail operation where strong business practices, people-centered leadership, and Christ-centered ministry come together to create meaningful impact in the community.

 

 

Key Areas of Responsibility:

 

People Leadership


Hire, onboard, train, and develop team members using established hiring, onboarding, training, and performance frameworks
Coach performance and conduct regular feedback conversations in alignment with HR and employee handbook guidelines
Address performance issues through corrective action and documentation when needed, following approved processes
Make decisions related to promotion, role changes, and separation in partnership with HR and leadership guidelines
Provide clear leadership and accountability to Assistant Managers and Department Leads


 

Hospitality and Guest Experience


Ensure a welcoming, hospitable experience for guests and donors
Model and reinforce friendly service and engagement standards
Handle escalated customer concerns professionally and with care
Ensure donors are greeted and supported at donation drop-off
Maintain strong guest relationships that encourage repeat visits


 

Sales Leadership and Store Performance

The Thrift Store Manager owns the sales outcomes and sales culture of the store and is accountable for:


Overall sales performance and trend analysis
Daily and weekly sales pacing and momentum
Labor allocation decisions that support sales and guest flow
Floor readiness across all departments
Department-level tradeoffs between production, merchandising, and selling
Understanding and explaining why sales are performing as they are
The Thrift Store Manager is expected to:

Ensure the conditions that drive sales are consistently in place, including full shelves, friendly service, and fair pricing
Set clear sales and guest experience expectations for leaders and team members
Coach Assistant Managers and Department Leads to execute sales priorities
Make real-time adjustments to protect the guest experience and sales momentum
Ensure the store is positioned to succeed each day through staffing, presentation, and flow




 

Financial and Business Performance


Achieve sales and revenue goals within established pricing, promotion, and operating guidelines
Manage payroll budgets and labor utilization in alignment with approved staffing models
Build schedules aligned to staffing needs and budget expectations
Monitor performance trends and implement adjustments within defined programs and expectations
Oversee the purchase of resale food and drink items within approved vendor, budget, and margin guidelines
Ensure margin goals are met for resale food and drink offerings


 

Operations, Safety, and Security


Ensure compliance with company policies, procedures, and employee handbook standards
Maintain store safety, security, and access control according to established protocols
Oversee opening and closing procedures as defined by company standards
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