Territory Customer Support Manager

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Oregon  - Portland  
Function: Customer Experience (CA)
Title: Territory Customer Support Manager - 116551 
Onsite/Remote:Remote Position

 

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.  

 

 

This position may be located in Portland, OR, or Vancouver, WA, per the hiring manager's discretion. This position is eligible for remote work at the present time, however it may be dependent on the successful candidate's background, experience, and proficiency.

Job Responsibilities

 

As a Territory Customer Support Manager for John Deere Training Center located in or near Portland, OR you will:

• Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes
• Support parts & service sales 
• Drive dealer readiness for new product launches and enforces administration of warranty policies 
• Builds dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes

 

VISA Sponsorship is NOT available for this position

What Skills You Need

 

• 2 or more years of customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service    
• 2 or more years of factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction   
• Prior experience working in the construction or agriculture industry 
• Ability to build strong working relationships within a dealer/OEM structure
• Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)
• Ability and willingness to travel domestically, up to 75%    

What Makes You Stand Out

 

• 2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge           
• 2 or more years of experience with Negotiation and Conflict Resolution processes   
• 2 or more years practical experience with John Deere machinery and equipment

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

• Bachelor’s degree in education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent related work

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a gen