Tennis Director

Job Title: Tennis Director

Department: Residential

Reports to: General Manager

Job Type: Exempt

 

Arch Amenities Group

Wellness-driven. Hospitality-focused.

 

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

 

Do you love leading tennis programs, working with tennis pros and developing tennis players of all ages? If so, this job is perfect for you. The Tennis Director is responsible for managing and growing a dynamic tennis program. This includes organizing instructional and recreational programming, overseeing staff and court operations, providing lessons, maintaining facilities, managing pro shop operations, and driving member engagement. The role requires strong leadership, program development experience, and a passion for tennis and service excellence.

 

Key Responsibilities:

• Develop and maintain a comprehensive facility operations manual, outlining policies and procedures for all tennis services, administration, and maintenance.
• Report accidents, incidents, and safety concerns to the Facility Manager.
• Prepare and submit monthly client reports and other required paperwork in compliance with company policy.
• Oversee court maintenance, cleanliness, and facility readiness.
• Monitor and maintain inventory of supplies, products, and equipment.
• Write facility-focused content such as articles and press releases as needed.
• Participate in the Manager on Duty (MOD) rotation.
• Attend staff meetings and training to stay current on offerings and safety practices.
• Provide excellent customer service; respond promptly to guest feedback and requests.
• Enforce access policies and ensure the safety and security of members and guests.
• Manage court reservation system to ensure efficient usage.
• Deliver a full range of instructional services including:
  1. Private/semi-private lessons
  2. Performance
  3. Small group sessions
  4. Clinics
  5. Team coaching
  6. Tactics and strategy development
• Plan and execute tennis programs for both adults and juniors.
• Coordinate social and competitive events such as leagues and tournaments.
• Oversee pro shop and retail functions, if applicable.
• Promote facility services and programs to attract new members and retain current ones.
• Keep promotional materials and bulletin boards up to date.
• Complete lesson and sales documentation on time.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree or equivalent relevant work experience.
• Previous experience as a Tennis Director (or senior tennis leadership role).
• Certified teaching professional (USTA or USPTA certification required).
• Demonstrated experience in developing and managing successful tennis programs.
• Strong playing background and instructional capability.
• Proven ability to lead, supervise, and motivate a team.
• Experience with event planning, budgeting, and financial oversight.
• High-level customer service, communication, and organizational skills.
• Proficient in Microsoft Office and point-of-sale or scheduling software.
• Able to work evenings, weekends, and holidays as needed.
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