TEMPORARY Customer Support Rep

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

The position is responsible for working designated work queues in support of defined work queue achievement and service level achievement metrics. The position will be responsible for the more complex customer issues and will need to work using inputs from multiple sources to identify and resolve customer exceptions.

Job Description

Key Accountabilities:

• Perform research on customers accounts to identify and resolve complex exceptions preventing the desired customer outcome
• Identify and escalate issues found while working accounts to support incident prevention practices
• Work with cross-functional teams to resolve customer issues
• Focus on the needs of the customer and look for opportunities to improve the customer experience
• Work a designated number of work queue assignments within a timeframe that support the business need / deadlines
• Perform operational control attestations within the department
• Suggest work destruction and continuous improvement opportunities to leadership

Education, Experience, and Skill Requirements:

• 2+ years experience in a customer service capacity
• Ability to work under time deadlines
• Demonstrated skill in supporting large volume work queue assignments
• Demonstrate proficiency with Microsoft Office to include Word, Excel, Outlook
• Minimum High School Diploma or equivalent

Key Metrics:

• Complete research to identify the root cause of a customer issue and make corrections to promote resolution
• Make decisions quickly and in support of the best outcome for the customer
• Provide input to defined business processes to identify and drive continuous improvement in support of the customer experience
• Performance against stated departmental service level metrics

Job Family

General Services

Company

TXU Retail Services Company

Locations

Irving, Texas

Texas

We are a company of people committed to:  Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.  If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

 

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.