Temporary - Business Systems Analyst

Date Opened: Wednesday, April 23, 2025 12:00 AM

Close Date: Thursday, May 08, 2025 12:00 AM

Department: Charlotte Water Department

Salary: $73,630.73 - $92,038.42 Commensurate with Experience

SUMMARY

The position is responsible for analyzing and documenting basic to intermediate end-user business requirements and collaborating with technical teams to ensure alignment with business objectives. Key responsibilities include defining project scopes, developing project work plans, and leading efforts related to application configuration and support. The role also encompasses the development of electronic forms and workflows, providing user training, and maintaining application standards and documentation. This is a dual-role position that provides critical support across both the Trimble Unity Construct platform—used to manage CIP-related work—and Hyland OnBase, which is vital for document and records management across Charlotte Water.

Salary - $82,835 - $92,037 Commensurate with experience

ESSENTIAL DUTIES & RESPONSIBILITIES

• Interfaces with department stakeholders and end users to define needs, communicate technology changes, and fulfill technology support requests.
• Responds to and prioritizes customer requests for software applications ranging from permissions to technical application problems.
• Provides user support on production applications, including providing queried data. 
• Interfaces with end users on existing business processes and designs for new business processes to be translated and written into detailed functional system requirements and solution design.
• Develops and runs reports, creates and manages account permissions and application/system configuration, troubleshoots problems and facilitates solutions, cooperates with vendors, and communicates with system users.
• Designs and facilitates end-user training sessions. Creates user guides and explains complex technical information clearly and concisely.
• Performs related work as required.

MINIMUM QUALIFICATIONS

High School Graduate or Equivalent and Three (3) years of experience in business analysis, requirements definition, and information technology support 

or

2 Year College Degree and One (1) year of experience in business analysis, requirements definition, and information technology support 

or

Bachelor's Level Degree

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:

• Must have Knowledge and/or expertise in system administration/workflow, work view, process, and form design for Hyland’s OnBase cloud application and/or knowledge and/or expertise in system administration/application configuration for Trimble Unity Construct (formerly EBuilder) cloud-based application
• English grammar, spelling, and punctuation
• Modern office procedures, methods and computer equipment
• SQL programming languages
• Client-server technology and applications, basic database structure, technical systems analysis, and design
• Information technology best practices, standards, and terminology
• Project management principles
• Software testing and quality assurance practices

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Analysis and troubleshooting
• Customer service
• Delivering group and one-on-one training

Ability to:

• Meet schedules and deadlines of the work
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Communicate effectively, both orally and in writing
• Ability to communicate technical expertise to all levels of users

High School Graduate or Equivalent and Three Years of Experience

or

2 Year College Degree and One year of Experience

or

Bachelor's Level Degree

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction recor