TEMP BPO Associate

Req ID: 327516 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a TEMP BPO Associate to join our team in Pittsburgh, Pennsylvania (US-PA), United States (US).

An Inbound Patient Account Services Specialist advocates for the patient and portrays “Putting People First” by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.

We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.

• Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.

• Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.

• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.

• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.

• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.

• Record, review, and take next steps to follow-up and resolve patient concerns.

• Gather and examine patient information to determine eligibility for payment plans.

• Meet call center metrics that include call volume and call quality.

• Use technology to effectively liaison with other departments across CVS Specialty.

• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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