Telecommunications System Engineer II

This role is fully on site.

Starting times between 7am to 7.30am CST.

The Telecom System Engineer II will support CME Group telecommunication environments including implementation and troubleshooting.

The individual in this role must have good knowledge of telecommunication and IT operations.

Will work with enterprise phones, voice recording, turret phones, wireless/cellular, intercom and paging systems.

Strong communication skills are required as the candidate will typically be working with customers for support and new initiatives.

Principal Accountabilities
END USER 30% - Acts as first responders, helping to organize and control incident response.

Performs basic Move, Add, Change operations. Reports on progress.

Create/modify user documentation and conduct training.
• Provide responsive customer service and support dealing with any parties
• Provide escalation responses to customers
• Escalate when necessary

Support (30%)
Support - Respond to second level escalation, providing on-call rotation in organization and hands-off changes.

Audits and documents changes to the environment. Implements execution for new initiatives and expansion of existing infrastructures

Operational Mgmt 30%
o Perform daily telecom systems checks, system operation
o Perform device/peripheral move, add, change, repair and trouble shooting of systems
o Participate in IT Change control process
o Off hour support
o Aware of cable color codes & terminations
o Oversee vendor support and maintenance
o Follow and enhance established asset mgmt and inventory policy
o Perform cross training
o Particpate in DR testing, resolve issues and enhance plans
o Vulnerability remediation
o Use time and resources efficiently during implementation
o Intermediate administration and support IPC Alliance turret phones, VPI voice recording, Spectralink wireless, Sprint/Tango cellular, Telex, Overhead paging
o Manage implementation projects
o Troubleshoot voice and network issues
o Support department requests and issues

Capacity Management 10%
Capacity Management
o System integration build
o Quality Control and process improvement
o Documentation creation and control
o Manage tasks across multiple projects
o Disaster recovery planning and execution
o Monitoring planning and control

Skills & Software Requirements
Telecom fundamentals, telecom carrier service, wiring frames, voice trunking, wireless, server fundamentals, VoIP fundamentals.

#LI-DS
#LI-Onsite
#dice
 

CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay ranges for this role based on location are: Chicago: $31.20--$51.97 . Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more