Teleassist Operations Specialist - Night Shift

Who We Are

Aurora (Nasdaq: AUR) is delivering the benefits of self-driving technology safely, quickly, and broadly. Founded in 2017 by experts in the self-driving industry, Aurora is revolutionizing transportation – making it safer, increasingly accessible, and more reliable and efficient than ever before. Its flagship product, the Aurora Driver, is a platform that brings together software, hardware, and data services, to autonomously operate passenger vehicles, light commercial vehicles, and heavy-duty trucks. Aurora is partnered with industry leaders across the transportation ecosystem including Toyota, Volvo, PACCAR, Uber, Uber Freight, FedEx, and U.S. Xpress. Aurora tests its vehicles in the Bay Area, Pittsburgh, and Texas and has offices in those areas as well as in Bozeman, MT; Seattle, WA; Louisville, CO; and Detroit, MI. To learn more, visit www.aurora.tech.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a night shift Teleassist Operations Specialist who will play a crucial role in expanding the remote operations team. This person will be responsible for safely monitoring and resolving trigger requests from fleet vehicles across public roads and closed course testing sites. 

In this role, you will

• Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle
• Safely send remote commands to autonomous vehicles for on road and closed course testing
• Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
• Escalate operational blockers with suggested solutions
• Demonstrate positive impact at Aurora by working on cross-functional projects as time permits
• Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
• Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora 
• Interact with the public as an ambassador for Aurora.

Required Qualifications

• Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
• Excellent communication skills, both written and verbal
• Keen attention to detail
• Ability to prioritize and make strategic decisions proactively 
• Consistent focus on safety
• Ability to think critically 
• Willingness to learn every day
• Must pass initial and random drug and alcohol screenings
• 100% in office with the ability to travel as needed
• Available to work night shift - 6:00pm - 4:30am CT
• Ability to work day shift, early mornings or late nights, on rotating shifts 
• Ability to work regular overtime and some weekends

Desired Qualifications

• Experience in operations, technology, customer service, or automotive field
• Proficient in G-Suite
• Command line interface experience
• Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc.
• Experience working in a collaborative environment - team player

 

The base hourly wage range for this position is $27.00 - 35.25 per hour.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

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Working at Aurora

At Aurora, we bring together people with extraordinary talent and experience united by the strength of our values. We operate with integrity, set outrageous goals, and continue to build a culture where we win together—all without any jerks.

We have offices in 8+ locations across the United States. We offer a competitive benefits package to qualifying employees. Our Career Page includes everything you need to know about working at Aurora.

At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety