About the Role:

Grade Level (for internal use):

The Team:

TechOps Application Support is a global team that delivers specialized technical support across a wide suite of financial market data and information services within the Risk and Valuation Services business segment. The team focuses on service availability and continuous improvement of support process through collaboration centralizing on proactive, technical, and innovative engagements across business stakeholders, operations and development teams.

Responsibilities and Impact:

The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction.

The Impact: This is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical applications.

What’s in it for you: The role provides for successful candidate to have:

• Opportunity to interact and engage with senior technology and operations users
• Work on latest in technology like AWS, Terraform, Datadog, Splunk, Grafana etc
• Work in an environment which allows for complete ownership and scalability

What We’re Looking For:

Basic Required Qualifications:

• Ideally have at least 1-5 years of experience in Platform Engineering or Application Support/TechOps role.
• Knowledge of cloud technologies like AWS and GCP
• Candidate needs to be an experienced technical resource (Java, Python, Oracle, PL/SQL, Unix) with strong understanding of ITIL standards such as incident and problem management.
• Strong knowledge of SDLC, agile methodology, CI/CD and deployment tools like Gitlab, GitHub, ADO
• Knowledge of Networks, Database, Storage, Management Systems, services frameworks, cloud technologies
• Ability to understand complex release dependencies and manage them automatically by writing relevant automations
• Drive and take responsibilities of support and monitoring tools
• Should have exposure to hands-on fault diagnosis, resolution, knowledge sharing and delivery in high pressure client focused environment.
• Extensive experience of working on mission critical systems
• Involve and drive RCA for repetitive incidents and provide solutions.
• Driving excellent levels of service to the business, effective management & technology strategy development and ownership through defined process
• Additional Preferred Qualifications:
• (Hiring Manager to complete - List a maximum 4 bullets outlining the key qualifications of the job, e.g. education, must-have skills, languages etc. Then list 3-4 bullets with the key soft skills required?)
• Keen problem solver with analytical nature and excellent problem-solving skillset
• Be able to work flexible hours including some weekends and possibly public holidays to meet service level agreements
• Excellent communication skills, both written and verbal with ability to represent complex technical issues/concepts to non-tech stakeholders

Right to Work Requirements:

This role is limited to persons with indefinite right to work in Canada.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.    

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting