Technology Product Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 
As a Technology Product Engineer, you play an integral role in system design and integration as well as providing hardware and software support. You will be working side by side with members of the engineering team; sales engineers, product engineers and engineering technicians; helping to bring next generation compute solutions to market. Our industry reputation as a leader in high-tech manufacturing, in an ISO 9001:2015 certified facility, demonstrates our dedication to quality.

Responsibilities

• Collaborate with the Sales Engineering team to design and specify platforms for new and existing customers.
• Develop, troubleshoot, and manage hardware platforms.
• Diagnose and work with customers and/or vendors on firmware compatibility issues. 
• Monitor EOL notices and ECNs from vendors, and initiate appropriate actions to ensure uninterrupted production for our customers.
• Research projects including new part evaluations, performance/benchmark testing, and other activities as assigned.
• Create and maintain quotes and BOMs.
• Create and maintain production routes for customer platforms.
• Oversee the launch of new product for customers.
• Provide customer technical support as requested.
• Provide production support as needed.
• Product management responsibilities as assigned.
• Frequently lift computers that weigh up to 50 pounds.

Qualifications

• 2 years of experience working with, building and integrating computer components into systems.
• 2 years of experience with Linux and Windows Operating Systems.
• 2 years of experience creating and maintaining BOMs.
• 2 years of experience setting up RAID, configuring IPMI’s, and doing base OS installs
• BS in Electrical Engineering, Computer Science, or related field.
• Excellent communication and listening skills, creativity and the ability to work closely with key customers, technical resources, and other members of AHEAD staff to successfully deliver assigned projects.
• Proven experience understanding, gathering, and documenting customer requirements. 
• Proven experience around engineering discipline and revision control, including Engineering Change Management, PLM, and EOL. 
• Strong attention to detail and excellent documentation skills.
• An understanding of quality control and computer assembly methods.
• Experience in successfully working with outside suppliers and producers.
• In-depth understanding of computer architectures, server hardware components, and computer standards
• Critical thinking and problem solving skills, planning and organizing, decision-making, communication skills, influencing and leading, team work, negotiation skills, conflict management, adaptability, and ability to thrive under pressure.
• Proven experience in risk management.
• Proven experience with New Product Introduction.
• Network+ and Server+ certifications are a plus. 

Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
We understand that you have a life outside of work. That’s why we offer flexible paid time off, paid company holidays, and the ability for you to manage your work schedule as needed.