Technology Manager– Adobe Services

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Technology Enterprise Strategy & Security

Job Sub Function:

Multi-Family Technology Enterprise Strategy & Security

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

We are seeking a Manager, Adobe Services, to support the strategy, delivery, and operations of enterprise Adobe technologies including Adobe Creative & Document Cloud, Adobe Sign SaaS (GxP), Internal Certificate Authority/S‑MIME, and associated processes and technologies.

The Manager will drive day-to-day execution, DevOps delivery, operational excellence, compliance, and cross functional collaboration across the Adobe ecosystem. This is a hands-on leadership role supporting service reliability, business value, and continuous improvement.

Key Responsibilities - What You’ll Do

Support Adobe Service Portfolio Operations

• Execute day-to-day administration and maintenance of Adobe Creative Cloud, Document Cloud, and Adobe Sign SaaS.
• Manage user provisioning, license assignments, usage monitoring, and troubleshooting.
• Maintain process documentation and keep asset inventories current.

Translate Strategy into Executable Work

• Break down strategic roadmap items into actionable tasks for the engineering/operations teams.
• Conduct feasibility assessments for enhancements and provide data inputs to guide prioritization.
• Research new features, improvements, and cost optimization opportunities.

Execute DevOps & Agile Delivery Activities

• Manage sprint backlogs, user stories, acceptance criteria, and sprint reporting.
• Support automation workflow/scripts, and operational runbooks.
• Lead or co-lead standups, demos, or retros for smaller workstreams.

Perform Compliance & Governance Tasks

• Execute required testing (IQ/OQ/PQ), documentation updates, validation steps, and change records.
• Maintain compliance logs (GxP, SOX, HIPAA) and support evidence gathering during audits.
• Track NCR/CAPA items and drive closure in collaboration with Quality teams.

Coordinate with Business & Technical Stakeholders

• Serve as the day-to-day contact for Procurement, ISRM, Legal, Privacy, Desktop Engineering, Finance, and other partner teams.
• Prepare analysis and documentation for vendor discussions and provide subject matter input.
• Communicate operational updates, risks, and timelines to stakeholders.

Provide Team Support & Knowledge Leadership

• Mentor junior analysts/engineers on tools, practices, and processes.
• Lead knowledge sharing, documentation, and onboarding sessions.
• Act as a point of escalation for operational or technical issues.

Drive Operational Excellence at the Execution Level

• Monitor operational KPIs (uptime, performance, ticket SLAs, license utilization).
• Prepare operational dashboards and reports for leadership review.
• Execute various sized projects or workstreams, ensuring delivery on time and within scope.

Qualifications

Required

• Education: Bachelor’s degree required; advanced degree preferred.
• Experience:  8+ years of IT experience with 5+ years supporting SaaS or Adobe related technologies.
• Technical Expertise: Experience with Adobe Creative Cloud, Document Cloud, and Adobe Sign SaaS technologies. Experience with REST APIs, Azure, Entra ID, Windows endpoint/application management. Familiarity with automation tools such as Bitbucket, PowerShell, PowerApps, Python, and/or AWS Functions.
• Compliance Knowledge required: Knowledge of c