Technology Business Systems Analyst - Supply Chain

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Dutch Bros isn't just about coffee; it's about building a legendary brand with an amazing customer experience. We are growing as a company, and our Technology department is scaling with it. We are seeking a highly organized and analytical Technology Business Systems Analyst - Supply Chain to help us run the "business of Technology." This role is pivotal in providing the supply chain acumen, operational reporting, and program administration needed to ensure our Technology department runs efficiently and effectively. The ideal candidate is an excellent communicator with high attention to detail, capable of working with Supply Chain, Technology leadership, and other teams to drive our annual planning, manage our portfolio, and deliver predictable, consistent results.

Job Qualifications:

• 3-5+ years of experience in Technology supply chain, technology business management, or a similar operations/analytics role. 

• Proven experience in supply chain planning and operations, including demand forecasting, inventory optimization, capacity planning, and variance analysis across operational budgets and capital investments.

• Strong analytical capabilities, with hands-on experience developing and maintaining performance dashboards and KPIs (e.g., OTIF, inventory turns, fill rate, lead times) to drive continuous improvement and operational excellence.

• Experience in project or portfolio administration, including cross-functional coordination, resource planning, and execution tracking within supply chain or operations environments.

• Familiarity with vendor and supplier management, including performance monitoring, contract alignment, and relationship management, is a plus.

• A true “Get It Done” mindset — self-motivated, solutions-oriented, and driven to remove obstacles and deliver measurable results.

• Bachelor’s degree in Supply Chain Management, Operations, Business Administration, or a related field required.

Location Requirement: 
This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

Supply Chain Financial & Operational Stewardship

• Drive fiscal responsibility and cost transparency across all Supply Chain operations, including logistics, procurement, inventory, and distribution.

• Align Supply Chain investments with broader business growth, service level, efficiency, and resilience objectives.

• Partner closely with Finance and Supply Chain leaders on annual planning, demand forecasting, capacity planning, and tracking of operational spend (OpEx vs. CapEx).

• Analyze and present monthly budget and performance variances to Supply Chain leadership, identifying cost drivers, service impacts, and optimization opportunities.

• Prioritize initiatives based on value realization, service improvement, risk mitigation, and total cost of ownership (TCO).

• Deliver measurable business enablement outcomes, including cost reduction, improved forecast accuracy, optimized inventory levels, and strengthened supplier performance.

Technology Performance & Reporting:

• Develop and maintain metrics to track Technology department performance and value."

• Deliver baseline assessment of current reporting capabilities.

• Develop, manage, and maintain dashboards that track key Technology performance metrics (e.g., system uptime, help desk SLAs, project delivery)

• Define target-state maturity levels for key reporting capabilities.

• Achieve measurable improvement in data accuracy and reporting timeliness for executive review.

Vendor & Contract Management:

• Optimize value and mitigate risk from third-party Technology vendors.

• Assist Technology leadership in managing vendor relationships by tracking key contract renewals.

• Monitor and report on vendor performance against Service Level Agreements (SLAs).

• Establish a centralized repository for contracts and vendor performance data.

• Conduct Quarterly Business Review (QBR) with key tech vendors.

• Serve as the primary contact for vendor partners including engagement between partners and stakeholders, escalation of support issues, and collaborating to resolve technical issues.

Portfolio