Technician, Production II

Production assembling, programming, and testing of proprietary POS devices

Essential Duties and Responsibilities:

• Assembly and prep of customized computer components
• Wiring of various cable assemblies
• Testing and/or calibration of parts and assemblies, both electrical and mechanical
• Service, troubleshoot, and repair work on electro-mechanical assemblies and circuit boards, both new production builds and RMA returns diagnostic work
• Packaging and shipping of component assemblies and fully built POS terminal systems
• Receiving and proper check-in of returned components
• General stock room maintenance
• Programming of PROM devices
• Loading and configuring Windows OS onto OEM self-serve products

Minimum Experience:

• Problem Solving - Identifies and resolves problems in a timely and positive manner; gathers and analyzes information skillfully; develops alternative solutions; and uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; and responds to requests for service and assistance.
• Interpersonal Skills - Cross functional competence; focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; and ability to problem solve, negotiate, and reason.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; and participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information; and understands email etiquette.
• Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; and builds a diverse workforce.
• Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. 
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; influences actions and opinions of others; and accepts feedback from others. 
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; and aligns work with strategic goals. 
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity & ethically; and upholds company values. 
• Strategic Thinking - Develops strategies to achieve company goals; understands company’s strengths & weaknesses; and adapts strategy to changing conditions. 
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; and sets goals and objectives.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; and makes timely decisions. 
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; and follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; and monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; and works quickly.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; and uses equipment and materials properly.