Technician, Customer and Network Facing

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

Customer and Network Facing Technician

Summary

Under general supervision, the Customer and Network Facing Technician is a universal technician that is responsible for performing field installation and service work, troubleshooting, repair and maintenance of cable television, internet, and telephony systems. This role supports the growth of the system by ensuring the quality performance of technical services, installation setup, testing, and maintenance of all current and future products and services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks. The incumbent ensures the quality of services provided to end-users meets or exceeds established industry and company performance standards and complies with FCC requirements and protocol.

Essential Duties and Responsibilities

·         Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients.

·         Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.

·         Read and accurately interpret system/network design maps.

·         Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.

·         Identify and repair upstream and downstream ingress.

·         Complete end-of-line network testing to meet technical specifications.

·         Regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR).

·         Perform routine maintenance, troubleshoot, and update records of standby power supplies according to technical specifications.

·         Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant.

·         Restore system service outages.

·         Perform CLI rideouts and monitor and repair signal leakages.

·         Maintain tools and equipment inventory.

·         Accurately complete work orders in a timely manner.

·         Maintain, secure, and stock assigned vehicle and equipment.

·         Ensure productivity is being tracked through company applications (e.g., NRBY, WFX, Stratusync, iGlass).

·         Work alongside Headend personnel to properly OTDR any damaged fiber.

·         Properly assist on projects such as Remote Phy, 5-85 Mhz, Node activation, E2E testing on new properties, etc.

·         Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle as needed.

·         Maintain company truck and other equipment per service requirements and safety guidelines.

·         Drive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.

·         Communicate with dispatch (via WFX, phone, etc.) for assistance, status on current installs, or new service requests.

·         Consult with supervisor and other technicians for advice and assistan