Exemption Status:

United States of America (Non-Exempt)

$58,947 - $78,827 - $98,728

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary:  The Technical Writer develops, writes, and edits technical presentations and other on-line materials for internal and external users. The position supports projects related to internal operations and documentation, development of resource productivity tools and processes, process improvement initiatives, as well as applies best practices for documentation.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Writes, process diagrams/guides, user guides and manuals,  for internal/external audiences. Translates technical information into clear, consistent and accurate user communication. Analyzes information needs in order to propose effective designs and develop usable content.
• Supports documentation administration, development and configuration .  Performs analysis of business processes and requirements related to Verdegard applications and systems.  
• Develops appropriate solutions and applications within required timelines.
• Supports process improvement initiatives and provides documentation needs for Verdegard.
• Participates in developing training documents for standard tools/processes and on-boarding.
• Researches and evaluates new documentation tools and methods to improve documentation processes. 
• Applies industry’s best practices.
• Facilitates process improvement and department standardization projects by serving in various capacities such as development, documentation, coordination, etc.

Supervisory Responsibilities        

No supervisory responsibilities.

Client Responsibilities

This is an internal client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                            

AA degree in Information Technology or related (or equivalent combination of education and experience); 2+ years' experience in software technical writing/development. Third Party Administrator, healthcare experience preferred.

Computer Skills

To perform this job successfully, an individual should have solid working knowledge of the following software and tools:

MS Office Suite (Word, Excel, Visio. PowerPoint, etc.)

Certificates, Licenses, Registrations

None Required

Other Skills and Abilities

• A good understanding of information technology and with strong written, graphical and oral communications skills.
• Understanding of and application of basic project management principles
• Previous background in developing expertise on pr