Technical Writer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Technical Writer, you will create clear, user-friendly documentation and content that helps customers understand and effectively use our products. You will focus on developing content for our products, product integrations, and apps, ensuring it meets the needs of both internal and external users. This role requires attention to detail and the ability to simplify complex information. You will work closely with engineers, product managers, and other team members to produce documentation that supports product adoption and enhances user experience. This position is an individual contributor role reporting to the Manager, Product Documentation.  Responsibility

• Design, create, and publish content that is clear, accurate, and easy to understand
• Develop and maintain technical and feature documentation for a range of audiences, including commercial end-users and enterprise admins
• Ensure timely delivery of content that aligns with product releases and quality standards
• Collaborate with internal teams, such as engineers and product managers, to gather information and incorporate feedback into documentation
• Use feedback and data to make informed content decisions and improve documentation
• Contribute to content standards and guidelines, ensuring consistency and clarity
• Lead individual projects effectively, meeting deadlines and balancing multiple tasks
• Review and revise existing content to ensure it meets current standards and user needs

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 2+ years of experience in technical writing or a related field
• Experience with creating technical documentation, preferably in a high-tech environment (i.e., SaaS, software, or hardware)

Preferred

• Strong communication skills, both verbal and written
• Experience writing for a variety of audiences, including enterprise customers
• Familiarity with structured-authoring frameworks or tools (e.g., DITA)
• Ability to use feedback to improve content and contribute to documentation quality

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations:

 

Illinois and Colorado: $79,100.00 - $102,800.00 base salary

 

Washington, New Jersey and New York (including NYC metro area): $79,100.00 - $108,550.00 base salary

 

This role is also eligible for the following:

 

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

 

 

Global benefits provide options for the following:

 

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education r