Technical Training Manager

Pengate Handling Systems is a full-service provider of material handling equipment and solutions, helping businesses move, store, and manage products more efficiently. We design, build, and install conveyors, automation systems, and custom storage solutions tailored to each client’s operational needs. Our projects improve workflow, boost productivity, and enhance safety, delivering real, measurable results. With expertise across industries, we combine engineering know-how with hands-on experience to create systems that solve complex challenges and keep businesses running smoothly.

 

We’re looking for a Technical Training Manager to lead and develop a high-impact training organization supporting our field service technicians across Toyota Material Handling and Raymond product lines.

In this role, you’ll manage a team of 5–8 training professionals and oversee the development, delivery, and continuous improvement of technical training programs supporting 350+ technicians.

 

Key Responsibilities

• Lead, develop, and manage a team of 5–8 training professionals, including hiring, onboarding, coaching, and performance management
• Design, develop, and deliver comprehensive technical training programs including classroom instruction, hands-on training, virtual learning, and e-learning modules
• Build structured training paths for field service technicians from onboarding through advanced skill development
• Partner with Operations Leaders to identify skill gaps and align training initiatives with business needs and performance goals
• Oversee ongoing updates to training materials to reflect changes in equipment, technology, safety standards, and industry best practices
• Manage and support technical training delivery for 350+ field service technicians across multiple regions
• Coordinate external customer training programs, including scheduling, quoting, billing coordination, logistics, and documentation
• Collaborate with Subject Matter Experts (SMEs), engineering, and operations teams to ensure technical accuracy and relevance of all training content
• Develop and maintain standardized training documentation, certification tracking, and compliance records
• Ensure all training programs meet internal standards and external regulatory requirements
• Monitor and evaluate training effectiveness using feedback, performance metrics, and field performance outcomes
• Continuously improve training content, delivery methods, and learning experiences based on data and industry trends
• Stay current with emerging technologies, equipment updates, and industry innovations impacting field operations
• Act as a technical mentor and escalation resource for field service technicians and supervisors
• Support troubleshooting initiatives by helping translate field issues into training opportunities
• Foster a culture of continuous learning, accountability, and professional development within the technician workforce
• Lead training initiatives tied to safety, quality, productivity, and customer satisfaction
• Support onboarding strategy for new hires to accelerate time-to-productivity in the field
• Participate in cross-functional projects related to workforce development, process improvement, and operational excellence
• Communicate regularly with leadership, operations, and field teams to ensure alignment on training priorities
• Perform additional responsibilities as assigned to support business needs

Required Skills & Abilities

• Strong leadership and team management skills
• Excellent verbal and written communication skills
• Strong problem-solving and analytical ability
• High level of organization and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong relationship management and collaboration skills across departments
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with CRM or learning/training management systems (preferred)
• Strong understanding of adult learning principles and instructional design
• Ability to translate technical concepts into clear, teachable content