Technical Training Content Development Manager

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role 

We are looking for a Manager, Technical Training Content Development to join our Product Management team. This is a hybrid role based in Bangalore, requiring an office presence of 3 days per week, reporting to the Director, Technical Training Development.

We’re hiring a hands-on Manager, Technical Training Content Development to lead in a fast-paced environment at the intersection of cybersecurity and AI. You’ll be a player-coach who drives end-to-end training strategy and execution - translating new products, features, and real-world use cases into high-impact learning experiences across eLearning, ILT, video, and hands-on labs. You’ll mentor and elevate a team while partnering closely with PMs, instructors, and stakeholders to deliver technically accurate, engaging, and continuously improving training.

What you’ll do (Role Expectations)

• Manage, mentor, and upskill Content Developers and Instructional Designers in technical writing, cybersecurity/product concepts, and instructional design; remove blockers and enable high productivity and quality outcomes
• Stay current on new/updated products and features; build strong understanding of product capabilities and real-world use cases to guide course strategy and content decisions
• Analyze training requirements and learner needs; assess existing courses to identify gaps and refine content for improved learning experience, effectiveness, and adoption
• Actively create, edit, and review learning assets (not just delegate); develop and troubleshoot hands-on labs, scenarios, and exercises; provide practical solutions when the team hits technical issues
• Define and maintain quality standards (accuracy, tone, structure, consistency) across all assets; partner with PMs, instructors, and other stakeholders to prioritize work, manage projects/workflows, and ensure on-time delivery aligned to business and learner outcomes

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way.
• You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.

What We’re Looking for (Minim