Technical Trainer

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

• Conducts technical education programs (ie: outline, text, handouts, tests, laboratory exercises, etc.) for customers and service engineers on current and new products utilizing ISD methods.
• Conducts certification training for field service engineers and other internal employees.
• Conducts soft-skills and leadership training in support of internal initiatives.
• Creates eLearning courses using Articulate and/or Storyline products.
• Creates, reviews, and edits all assigned training materials and designs program improvements on a continuous basis based on customer needs and utilizing ISD standards.
• Recommends modification of lessons, modules or classes in accordance with internal/external client’s unique needs.
• Lectures class on safety, installation, programming, maintenance, and repair of equipment.
• Demonstrates procedures being taught, such as programming and repair.
• Administers written and practical exams and writes performance reports to evaluate trainee’s performance.
• Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program.
• Provides on-site application support for new product field tests.
• Becomes subject matter expert by attaining full knowledge of applications, installations and operations of assigned products and HR skillsets.
• Establishes and maintains a close relationship with Product Specialists and HR in order to support the needs of the customer and remain aware of current technical and/or compliance trends, and to ensure Product Manual and lesson plan continuity.
• Complies with and ensure department compliance with Company health, safety and environmental policies.
• Complies with all applicable U.S. export control and security regulations.
• Other duties as required.

Background:

This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
This position requires a U.S. Personal Security Clearance.

SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.

WORK ENVIRONMENT: Typically, the work environment will be in a classroom or laboratory environment. The job may also be performed off-site at the customer location. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Qualifications

Education/Training: A Bachelor's Degree in education, adult learning, or a technical discipline is preferred. Three years related experience and/or training, or equivalent combination of education and experience is acceptable. Troubleshooting skills are necessary, and must be computer literate. Strong organizational skills & self-discipline to work independently with limited supervision.

Experience: Individual must have three to five years of training and course development (including eLearning development) experience. Course development experience required. Persons from within the company must have at least one year prior experience, or been involved with both internal and external training activities with a proven track record of success. Must be able to obtain and maintain security clearances.

KNOWLEDGE/SKILLS:

• Ability to analyze, develop and design training and support materials.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business co