Job Posting Title

Technical Systems and Support Officer

Agency

290 EMPLOYMENT SECURITY COMMISSION

Supervisory Organization

Employment Security Commission–UI Technical Unit

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Annual Salary - $48,227.02; Hourly - $23.19 ($23.186067)

Job Description

If applicable, please upload a copy of your two most recent performance reviews along with your resume.

Job Type/Salary/Location

• Full-time

• Vacancies: One

• Salary: $48,227.02 annually; $23.19 hourly ($23.186067)

• Primary Working Hours: M-F; 8:00am – 5:00pm.

• FLSA Status: Exempt

• Location: Oklahoma City, OK

• Training: In-person and online training for various topics.

• Supervisory: Not a supervisory position

• Travel: None

Benefits

• The State of Oklahoma offers a comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Essential Functions

• Work in a deadline driven environment, handle multiple technical assistance requests at a time and provide positive outcomes.

• Work closely with team members to ensure consistent, objective, and accurate information is provided to customers in a timely manner.

• Manage the account creation approval process to ensure the legitimacy of newly created accounts.

• Research, test, and problem solve programs and system issues that staff and the public experience.

• Work and manage system issue tickets received through a Help Desk Ticketing system.

• Create new customized templates and modify existing templates when pulling ad-hoc data reports.

• Develop customized reports and dashboards within the EmployOklahoma case management system.   

• Answer e-mails that are received from Employers, Staff, Job Seekers, and Claimants to assist them with program or Workforce system and UI system issues that they are experiencing.

• Test issues that Employers, Staff, Job Seekers, and Claimants might experience with the Workforce system and UI system. 

• Provide business testing for fixes and new change requirements to the multiple programs within the Workforce and UI systems.

• Create and prepare special assignments using a variety of computer applications, including Microsoft Office Suite (Word, Excel, Access, and PowerPoint).

• Participate on workgroups and collaborate with other agency staff in the process of developing Workforce and Unemployment Insurances Systems

• Research to determine if Federal contractors are in compliance with the mandatory job listings requirements for the Federal Contractor Compliance Programs (OFCCP).  Prepare OFCCP reports.

• Verify OK Work Registration

• Conduct quarterly data validation on WIOA Title I and Title III enrollments.

• Maintain current knowledge of Federal regulations, State policies / procedures, and U.S. Department of Labor guidelines pertaining to Labor Exchange and Unemployment Insurance.

• Follow required OESC safety / security protocols.

These job functions, responsibilities and activities may change at any time with or without notice.

Valued Knowledge, Skills, Competencies and Abilities

Knowledge of:

• Methods of organization and management

• Public administration

• Agency policies and procedures

• Grant or contract program requirements

• The legislative process

• Basic resea