Technical Systems Analyst II (Hybrid)

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life (a Life & Specialty Ventures Company) is always ready.

At USAble Life, we strive to have a positive impact in the lives of others, especially our employees. We are a diverse group of individuals working together to go the extra mile.  Bring your talents and expertise to join our team, and you’ll be rewarded with opportunities for personal and professional development. Our passion for delivering the best products is matched by our passion for our people.

USAble Life has made Arkansas Business Magazine’s list of “Best Places to Work” for an impressive fifth consecutive year in a row!  This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Life Takes You Places!  Are you ready to join us?

Technical Systems Analyst II Overview:

The Technical Systems Analyst II is responsible for performing various tasks related to the organization's IT systems and infrastructure, including systems analysis, data analysis, maintenance, and production support. This individual will install, diagnose, repair, maintain, and upgrade LAN hardware and software, troubleshoot problem areas, and provide end-user assistance. The Technical Systems Analyst II will work on medium to large projects and moderate to complex problems and tasks.

Essential Duties:

• Assists Seniors and Leads with administration for client computing devices and company systems
• Performs Active Directory and Azure Active Directory administration
• Performs patch management of Microsoft and other third-party applications
• Assists with building custom installation software packages, that are scripted and coded to install automatically
• Assist with developing automated scripts to collect software and hardware inventory information of client computers
• Applies custom built registry changes as needed
• Deploys emergency security changes when needed to all client computers
• Develops and builds custom built computer images
• Creates and maintains hardware driver library
• Assists with developing post imaging automation scripts for computer deployment
• Installs and configures software and hardware
• Logs into Help Desk phone queue and takes support calls
• Creates ticket on calls and resolves them, or passes ticket on to appropriate team
• Works tickets with a focus on meeting or exceeding service level agreements
• Performs other related duties and responsibilities as assigned

Required Knowledge, Skills, and Abilities

• Advanced knowledge of LAN hardware/software installation and troubleshooting
• Advanced knowledge of MS operating systems
• Advanced knowledge in the following areas: software packaging and deployment, patch management, and PC image creation and deployment
• Ability to multi-task and work within time constraints
• Critical thinking and problem solving skills
• Good communication and interpersonal skills
• The skills necessary to understand complex automated systems
• Ability to work moderate to complex problems independently

Required Education and Experience:

• Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience
• 2+ years of IT experience
• Or, equivalent military experience

Preferred Education and Experience

• 2 or more years of experience in Desktop Support/LAN Support, DevOps, or related role, with 2 years works related experience as a Technical Systems Analyst

Working Conditions (Physical Demands):

• This position will be Hybrid
• Ability to sit, stand, walk, read, hear, talk, for long periods of time.
• Ability to carry and move equipment (50lbs), kneel, push/pull, bend/stoop, reach, crouch, grasp, turn, climb, crawl, use color recognition and depth perception. 
• Repetitive motion is required for this position. 
• This position occasionally requires on call duties.
• This position seldom requires travel.