Technical Support Technician (Help Desk)

Technical Support Technician - Santa Ana, Costa Rica

Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively? Are you ambitious about joining a truly innovative, global organization? Join Western Union as a Technical Support Technician.

Western Union powers your pursuit.

Role Responsibilities

• In this highly varied role, you will support end users addressing technology incidents and fulfilling service requests.
• You will take the lead in troubleshooting through diagnostic techniques and pertinent questions to identify application issues, providing first and second level support to Western Union employees around the world.
• If the issue needs additional assistance to be resolved, then you’ll escalate these and cooperate with next tier’s IT teams to find a solution.

Role Requirements

• Customer-oriented approach.
• Proficiency in English (B2-62%).
• Good troubleshooting skills.
• Day Shift 7:00 am to 4:00 pm. Rotating Schedule (includes working on weekends on a rotating basis).
• Good understanding of computer systems, mobile devices, and other tech products.
• Strong analytical, problem-solving and attention to details skills.
• Verbal and written communication skills.
• Hybrid Modality: 3 days at the office

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between