Technical Support Tech

Looking to hire a motivated individual with the right skillset and attitude for 2nd Shift and 3rd Shift at our Warren location! We work towards continuous growth and excellence as an organization and are looking for someone who wants to do the same. Experience in a fast paced Automotive environment is a plus! As a Techincal Support Tech you will be expected to support various networking systems as well as our associates, supervisors and managers as needed. We are looking for a candidate with experience in the following areas...

 

Must Have:

• Basic understanding of network infrastructure
• Basic understanding of databases
• Advanced knowledge of Excel
• Hardware and software troubleshooting skills
• Working knowledge of Windows 10, Android and iOS

 

Nice to Have:

• SQL query writing experience
• Advanced knowledge of Microsoft Access
• Automotive plant experience

 

Schedule:

• 2nd shift: Monday - Friday 2:00pm - 10:00pm (8hr shift) 

            ***Saturday's are Mandatory if scheduled***

• 3rd Shift: Monday - Friday 10:00pm - 6:00am (8hr shift)

           ***Saturday's are Mandatory if scheduled***

Benefits:

• Competitive medical, vision, dental benefits and 401k benefits.
• Career growth - opportunity doesn't stop once you are in the door!
• Referral Bonus' for friends and family!
• Employee discounts!
• Safe workplace, team environment, and management who cares!

About the Role

How you will contribute

• Provide first level support to the incident management activities in the plant and problem and change management activities for the site. Assume other plant related IT support responsibilities as per plant requirements, availability, and IT skills such as development of ad hoc reports via standard reporting writing tools i.e. SQL and/or Crystal Reports.
• Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst or IT support group and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT).
• Report site IT downtime and changes to the site production schedules using the appropriate communication procedures.
• Develop and maintain functional knowledge of all critical operational application software & processes utilized at the site in order to provide support and training to the site users.
• Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures utilized at the site in order to provide IT support.
• Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group.
• Organize IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst.
• Follow the site related IT purchasing & asset tracking procedures receiving IT assets, updating the IT asset inventory & partake in decommissioning end-of-life assets.
• Other duties as assigned

 

Your Key Qualifications

• Community College diploma required, university degree preferred (or educational equivalent) and/or significant relevant experience.
• Experience in working with Warehouse Management systems in a shop floor environment would be desirable. Experience in general PC repairs and PC based applications.
• Communicative with excellent verbal and written communication skills in English and local site language, when applicable.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

 

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

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