Technical Support Specialist

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your role:

In this role, you will deliver seamless, consistent 24x7 technical support for Baxter’s Care Communications solutions. You will troubleshoot issues remotely for customers and patients, ensuring timely resolution and a strong service experience. You will contribute to a highly effective support team by documenting cases accurately, collaborating with internal partners, and following established processes that maintain quality and consistency. Your work directly supports Baxter’s Care Communications strategy and helps drive long‑term business impact.

This role can be based in the Raleigh, NC area or remote within the United States, working Eastern Time hours. 

What you'll be doing: 

• Provide remote troubleshooting to resolve customer and patient issues
• Deliver timely, efficient support while remaining calm in high‑pressure situations
• Communicate clearly with customers and share knowledge to enhance their experience
• Meet individual and team KPIs while maintaining high service quality
• Document cases accurately to support compliance and continuous improvement
• Collaborate with internal teams and escalate issues appropriately
• Build strong relationships with customers and cross‑functional partners
• Follow established processes and contribute to team initiatives and continuous improvement

What you’ll bring:

• 1+ years of technical troubleshooting experience in a remote environment
• Associate’s degree or equivalent experience in IT, computer science, or a related field (preferred)
• Relevant certifications such as A+, Network+, MCP, MCSA, CCNA, or Azure (preferred)
• Strong computer skills, including remote tools, Microsoft Office, AutoCAD, and Visio
• Knowledge of server management, cabling, Remote Desktop, PowerShell/JavaScript, IT maintenance, system builds, Citrix, and Windows Server
• Experience installing, maintaining, and repairing IT equipment such as routers, switches, firewalls, phones, printers, CCTV, alarm systems, servers, WLAN, and workstations
• Familiarity with Cisco and Barracuda solutions including Firepower NGFW, AnyConnect VPN, AMP, Meraki, BE6000 VoIP, load balancers, backup, spam, and firewall tools
• Hands‑on experience with Cisco ASA configuration, Active Directory, Windows Server troubleshooting, and healthcare IT environments (preferred)

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $60,000 -$82,500. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for discretionary bonuses and long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with option