Technical Support Specialist 2nd Shift

 Start a new generation here at syncreon/DPWorld in Fairburn GA. We need you to improve our business as a Technical Support Specialist. This position requires a candidate who is intelligent, adaptable and possesses specific skills that will enable them to acclimate with syncreon’s growing environment.

About the Role

How you will contribute

• Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of  desktop, WAN, LAN , servers, and disaster recovery.
• Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
• Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead.
• Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification.
• Monitors emails for alert notifications from the service desk and resolves or escalates these as required.
• Provides change management support during the weekend when on call.
• Participates, enforces, and follows syncreon’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure.
• Adheres to syncreon’s security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
• Provides onsite support for new site launches and server / network refreshes.
• Other duties as assigned.

 

Your Key Qualifications

• A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
• Solid attention to detail and the ability to create and document process and procedures.
• Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
• The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality.
• Excellent organizational and problem solving skills.
• Ability to handle multiple tasks.
• Strong written and verbal skills in English.
• A strong understanding and working knowledge of desktop hardware,  operating systems and software.
• A good understanding of network systems and protocols as well as server hardware and operating systems.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

 

Rare                       5% of the time on this physical demand

Occasional            50% of the time on this physical demand

Frequent                 80% of the time on this physical demand

Constant                 100% of the time on this physical demand

 

100%

Standing

100%

Using Hands & Fingers to Handle & Feel

50%

Lifting: UP to 25 Pounds

100%

Walking

50%

Reaching with Hands & Arms

50%

Lifting: Up to 50 Pounds

5%

Siting

50%

Stooping, Kneeling, Crouching, or Crawling

50%

Lifting: Up to 75 Lbs. or more

80%

Talking

100%

Close vision (clear vision at 20 inches or less)

80%

Twist and Turn at the Waist

100%

Hearing/Listening

100%

Distance vision (clear vision at 20 feet or more)

100%

Color vision (ability to identify and distinguish colors)

100%

Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

100%

Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

100%

Ability to adjust focus (ability to adjust the eye to bring an obj