Technical Support & Sales Manager

Elevate the Future with Procelys by Lesaffre

For over 170 years, Lesaffre has been a pioneering force in the world of fermentation, harnessing the power of microorganisms to transform industries from baking to healthcare. As a key global player, we've built a presence in 96 countries, employing 11,000 passionate innovators who share our unwavering commitment to excellence.

Driven by our core values of passion, respect, trust, entrepreneurship, and humility, we're constantly pushing the boundaries of what's possible. Our 3-billion euro enterprise collaborates with visionary customers, partners, and researchers to develop essential nutrients and bioactives that strengthen human health, optimize animal well-being, and improve plant nutrition.

Discover Procelys

Procelys supports the biotech industry by providing high-quality yeast-based nutrients and specialized expertise to improve the growth and productivity of microorganisms and cell cultures. With a deep understanding of fermentation and microbiology, the Procelys team develops a wide range of customized nutrient solutions to address the unique challenges faced by biotech companies in the biopharma, food and feed ingredients, food cultures and probiotics, and renewable energy sectors. Leveraging the latest advancements in biotechnology, Procelys partners with customers to formulate innovative, performance-enhancing fermentation media that optimize microbial and cell culture performance, enabling biotech innovators to push the boundaries of what's possible, from enhancing biopharmaceutical yields to boosting the viability of probiotic strains.

What We Offer  

• The opportunity to represent a passionate organization focused on innovation and sustainability 
• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
• 11 paid holidays
• The ability to leverage your expertise and make a tangible, meaningful impact on the business and our sustainability initiatives
• Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

How You'll Contribute to Our Success

You will be a vital member of our Procelys business team, leveraging your deep technical expertise to drive success for our customers. Your primary responsibilities will include providing comprehensive technical support to our sales team and customers, collaborating closely with our regional account managers, analyzing customer feedback to inform product development, serving as the main technical point of contact across our organization, building strategic relationships with key accounts, and staying at the forefront of industry trends to identify new opportunities. By combining your technical mastery with a customer-centric sales approach, you will play a crucial role in helping our Procelys team deliver optimal fermentation nutrient solutions and achieve our business goals.

What You’ll Do as a Technical Support & Sales Manager  

•  Demonstrates an unwavering commitment to Lesaffre's safety-first culture
•  Provides comprehensive technical support to the regional sales team and customers to ensure optimal utilization of Procelys products
•  Analyzes technical feedback and customer data to drive product development, improve existing offerings, and strengthen our competitive positioning
•  Trains and supports the sales team on Procelys product applications, performance, and technical selling points
•  Conducts application troubleshooting to identify and resolve product performance issues, working cross-functionally to provide recommendations
•  Builds long-term relationships with R&D, technical, and production teams at major customers, serving as the central technical liaison to launch and closely monitor strategic cross-functional collaborations
•  Builds technical and scientific partnerships with academia and research institutes to benchmark product performance and address customer challenges
•  Ensures technical support for regional Key Accounts, driving business unit efforts to generate new business in alignment with the overall strategy
•  Monitors industry innovations and technological trends to identify new opportunities for the business
•  Maintains deep expertise in relevant scientific fields and biotechn