Technical Support Intern

Job Title: Technical Support Intern
Location: Marlborough, MA
Duration: 10 - 12 weeks
 

ABOUT US
Optos is a medical technology company that makes advanced eye imaging equipment – known as the Optomap® Exam. Our devices take detailed pictures of the retina. 
 
The company was founded by Douglas Anderson after his five-year-old son went blind due to a retinal detachment that wasn’t spotted during a standard eye exam. Determined to help eye care professionals avoid such tragedies, Anderson created a device that could capture a wide, clear digital image of the retina in a way that’s quick and easy for patients. 
 
Today, Optos devices are used around the world. Millions of people have benefited from this technology. You can find these systems at many independent Opticians, including Boots Opticians, and major hospital clinics like Great Ormond Street Hospital in London and Harvard Medical School in Massachusetts.
 
ROLE SUMMARY
Optos has a unique opening for a Technical Support Intern to join our North American Customer Service Team. Our team helps customers with technical issues for products like software installations and updates, performs remote troubleshooting, and diagnoses network connectivity issues. 

 

This is an exciting opportunity to join an FDA-approved organization, and to develop your knowledge and skills alongside professionals in the industry. Additionally, you will have the opportunity to join a highly productive, friendly, and enthusiastic team of individuals working for a company who are the world leaders in retinal imaging products.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Gain understanding of our cloud architecture.
•    Monitor our cloud central dashboard activity.
•    Identify potential data transfer errors while transmission to cloud and resolve/fix the issues.
•    Work with different Optos tools and software.
•    Learn about DICOM standards and Retinal Imaging technology.
•    Exposure to HIPAA compliance.
•    Work closely with technical trainer, technical leadership team and technical support project team to support customers’ needs.
•    Preview to software upgrades.
•    Share detailed written/verbal feedback on dashboard experience, suggest alternative features or functions, and provide comments on usability. 
 
MINIMUM QUALIFICATIONS
·    Currently enrolled in an accredited college/university pursuing a degree (Bachelor’s or Master’s) in either Physics, Engineering, or a related STEM subject.
·    Self-motivated with aptitude for digging deep to find the root cause of problems.
·    Ability to work well in a team environment as well as performing self-guided work.
·    Ability to plan & prioritise tasks to ultimately deliver high quality solutions.
·    Excellent written & verbal skills with experience creating documentation and presentations.
·    Positive attitude and willingness to learn. 
·    Availability to work 40 hours per week.
 
WHAT YOU’LL GAIN
·    Use technical expertise to generate ideas and help solve real-world engineering problems.
·    Work closely with test and development engineers as well as production technicians.
·    Knowledge of procedure documentation for internal use at Optos. 
·    Perform data collection and analysis to determine key variables behind effecting image quality.
·    Development of practical engineering skills relating to optical systems.
·    Exposure to the development and testing process for FDA approved technologies.
 
EQUAL OPPORTUNITIES EMPLOYER
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.

 

If you feel you have the necessary skills and experience and want to join a great team, please click on the Apply button!