Technical Support Engineer

General information

Location: Northridge - California, USA Job Family: Customer Experience Worker Type Reference: Regular - Permanent Pay Rate Type: Salary Career Level: P2 Job ID: R-45864-2025 Apply

• Facebook
• LinkedIn
• X
• Email

Description & Requirements

A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

As the Technical Support Engineer, you will provide technical support to consultants, contractors, and end-users with product and troubleshooting information relevant to the Harman Professional brands.

What You Will Do

• Provide high-level technical expertise to both Internal and External customers.
• Create digital customer self-help materials for Audio brands.
• Make design recommendations to internal and external stakeholders on best practices and the correct utilization of Harman Professional equipment.
• Log product problems within the HAR Customer Relationship Mgmt. (CRM) System and escalate to Mgmt. & Engineering teams when appropriate.
• Attempt to resolve customer issues while pro