Technical Support Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• Develop and detail new troubleshooting procedure of existing and beta products, including BKMs. Work with Knowledge System Modeler to incorporate new symptoms into knowledge data base.

• Respond to customer requests and perform complex problem diagnosis and problem resolution.

• Acting as Factory Specialist to provide Field Service organization with technical product knowledge and on-site support. Identify causes, root causes, POA, and resolution. Respond to first level service request. Resolve appropriate troubleshooting method to quickly resolve customer tool issues.

• Lead medium-sized projects e.g. H2H, Eval, beta product introduction to characterize, perform beta testing, collect tool performance data, and gap analysis. Optimally drives closure with the division on field identified issues (specific examples)

• Build and evaluate tool data and service plans of actions.

• Assist in developing procedures, standards, training material, and other technical documentation. Develop Product Knowledge troubleshooting and solution models.

• Review and evaluate quality of data in other related technical documents.

• Serve as Technical Support representative for GSS PLC projects.

• LKS Instructor Participation (up to 10% of the time or as needed)

• Participate in LKS course improvement (audit, course revamp, etc….)

• Build and/or Provide advanced training (structured or informal)

• Target time in the fab is approx 30-50%

• Target time in training (receiving) is approx 10-30%

Minimum Qualifications

• Master's Level Degree or work experience of 2 years, Bachelor's Level Degree or work experience of 3 years

Base Pay Range: $38.03 - $64.67 Per Hour

Primary Location: USA-ID-Boise-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related s