Technical Support Engineer II

<p><span style="font-weight: 400;">We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team&nbsp;</span><span style="font-weight: 400;">and company where you will be challenged, but also will immediately witness your contributions to Datadog.</span></p> <p><em><span style="font-weight: 400;">At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.</span></em></p> <p><strong>What You’ll Do:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Reproduce technical issues and dive into Datadog’s 1000+ integrations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Become demo certified and lead a three-pillar demo to customers&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in product conversations with internal teams based on feedback from client interactions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Train as a highly knowledgeable specialist in one or more Datadog product area(s)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work from a Datadog office 3 - 5 days per week&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><strong>Who You Are:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experienced using Zendesk, Jira, Confluence, or similar software</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">An engineer with previous technical troubleshoo