Technical Support Engineer (6 month FTC)

<div class="content-intro"><p>Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued.</p> <p>Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.&nbsp;</p> <p>Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to <strong>be curious, have courage, and commit fully</strong>.</p> <p>Join us at Everway - together, we can unlock the full potential of every mind.</p></div><p><strong>About the role</strong></p> <p>The Technical Support Engineer is responsible for providing first-line technical support to customers, helping them resolve issues, answer questions, and make effective use of Everway products. You'll work closely with customers and internal teams to investigate problems, document solutions, and contribute to a positive customer experience.</p> <p>This role offers the opportunity to develop technical expertise while building knowledge across our products, systems, and customer environments.</p> <p><strong><em>This is a 6 month FTC.</em></strong></p> <p><strong>Responsibilities:</strong></p> <p>In this role, you will:</p> <ul> <li>Respond to customer enquiries received through phone, email, web requests, and support channels.</li> <li>Investigate technical issues, identify solutions, and guide customers through corrective actions.</li> <li>Accurately record customer interactions, issues, and resolutions within CRM and support systems.</li> <li>Escalate issues appropriately and collaborate with Sales, Development, QA, and other teams to resolve customer problems.</li> <li>Participate in team troubleshooting and knowledge-sharing activities.</li> <li>Create and maintain support documentation, knowledge base articles, and user guidance materials.</li> <li>Develop and maintain product and technical knowledge through ongoing training and learning activities.</li> <li>Contribute to delivering a high standard of customer support and customer satisfaction.</li> &l