Technical Support Analyst

San Francisco, California

Job Description

Primary Responsibilities

We are seeking a skilled and dedicated Technical Support Analyst to join our San Francisco office. In this role, you will be a primary point of contact for technical excellence, providing dedicated, personalized technical support to our local team while collaborating with our broader regional IT network.  This position reports to the Regional IT Manager. This role is 100% on-site at our San Francisco location.  Remote and hybrid work arrangements are not available for this position.

If you are a self-motivated problem solver who believes that exceptional customer service is just as important as technical expertise, we want to hear from you.

Key Responsibilities

• Expert Troubleshooting: Investigate and resolve hardware, software, and network issues for local and regional staff.

• System Maintenance: Install, configure, and maintain desktops, laptops (Windows 10/11), printers, and mobile devices (iOS/Android).

• A/V & Collaboration: Set up and support high-priority video conferencing and office telecommunications.

• Infrastructure Support: Assist with LAN cabling, patching, and remote instructions from firmwide network engineers.

• User Empowerment: Serve as the "go-to" solution provider for the SF office, including occasional one-on-one training for firm members.

• Operational Excellence: Image firm-standard hardware, manage inventory databases, and maintain a high standard of documentation within our ticketing system (ServiceNow).

Qualifications & Skills

• Experience: 1-2 years in IT technical support. Legal industry experience is highly desired.

• Technical Proficiency: Comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams. Familiarity with macOS and Document Management Systems (DMS) is a plus.

• Mobility & Access: Experience with Mobile Device Management (MDM) and remote access tools.

• Education: A degree in Computer Science or an A+ certification is preferred.

• Soft Skills: High attention to detail, excellent critical thinking, and a "customer-first" mentality.

Physical Requirements & Work Conditions

• Ability to lift up to 50 lbs. and bend/squat to service equipment under workstations.

• Flexibility to work occasional overtime (evenings/weekends) or travel briefly to domestic or international offices as needed.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.

California pay range for this role, with final offer amount dependent on skillset and experience, is $75,000 - $90,000.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.