Technical Support Analyst, CoStar Real Estate Manager & Visual Lease - Atlanta, GA

Technical Support Analyst, CoStar Real Estate Manager & Visual Lease - Atlanta, GA

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Job Description

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Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.  
 
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our Clients.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our Clients, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our Clients, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.  

CoStar Real Estate Manager  

CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively. Learn more about CoStar Real Estate Manager. 

Visual Lease

As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company’s leased and owned assets. Informed by nearly three decades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives. Our award-winning software is used by 1,500+ organizations to manage more than 1 million real estate, equipment, and other leased asset records globally.

Role Overview: Technical Support Analyst 

Atlanta, GA  | On-site, Monday-Friday 

We are in search of a passionate and energetic Technical Support Analyst that will assist our clients with technical questions within the platform. As a Technical Support Analyst, you'll be a vital member of our team, responsible for delivering first-rate support to our customers using your strong technical skills and communication abilities. You'll troubleshoot a variety of issues, answer questions about our application tools, and work closely with customers to find timely, thoughtful, and complete solutions. Your contributions will directly impact customer satisfaction and contribute to our departmental goals. This position is the primary point-of-contact between our company and our customers, making this a great opportunity to make a large impact in the business!

The Technical Product Support team is responsible for providing consistent, top-notch customer service and product expertise by responding to, managing and resolving technical inquiries from clients. You are a great match if you are quick to learn a new product, analytical and driven to help customers solve problems.

This position is full-time in the office and will be based in Atlanta, GA.

Responsibilities

Become a product expert: Master our application tools inside and out through continuous learning and collaboration with colleagues.

• Stay up to date on all new features and existing issues.

• Leverage internal resources to provide accurate responses to customers as quickly as possible.

• Adhere to all published processes and procedures.

Be a customer champion: Build strong relationships with customers, actively listen to their needs, and go the extra mile to exceed their expectations.

• Take ownership of all customer inquiries related to how-to’s and technical issues or problems.

• Communicate through various channels such as email, phone and virtual calls.

• Build strong relationships with customers through timely communication and accurate issue resolution.

• Meet or exceed SLA while providing the highest quality of service.

• Manage your case workload daily to ensure proper and timely communication with all clients.

Think critically and creatively: Diagnose complex technical issues, research solutions, and develop effective workarounds

• Maintain customer case da