Jobs and Careers

Technical Success Manager

USA - Update Location, United StatesRemotefull_timeVerifiedPosted 12 Jun 2026

💰 $170,000/yr($119,000/yr – $170,000/yr)

About the role

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Technical Success Manager to join our Customer Success team. This is a remote role preferably based in the Northeast (NJ, DC, NYC, MA, NC), reporting to the Senior Manager, Technical Success. In this role, you will act as the primary technical partner for customers, helping them successfully adopt, use, and derive ongoing value from the company's product or platform. This role combines relationship management, technical guidance, and cross-functional coordination to improve customer outcomes, reduce risk, and support retention and growth.

What you’ll do (Role Expectations)

Own a portfolio of customers and drive technical adoption, value realization, and long-term success
Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance
Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience
Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes
Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements

Who You Are (Success Profile)

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.

What We’re Looking for (Minimum Qualifications)

Experience in customer success, technical account management, solutions engineering, or a similar customer-facing technical role.
Ability to explain technical concepts clearly to both technical and non-technical stakeholders.
Demonstrated experience managing customer relationships, driving adoption, and mitigating risk across accounts.
Strong problem-solving skills with the ability to troubleshoot issues and coordinate cross-functional resolution.
Strong project management and communication skills in a fast-paced, cross-functional environment.

What Will Make You Stand Out (Preferred Qualifications)