Technical Success - AI Apps & Agents Director

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Within MCAPS-Core, Cloud + AI Platforms (CAIP) is one of the most strategic businesses worldwide at Microsoft. Given the tremendous momentum in customer pursuit of Digital Transformation, there’s never been a more exciting & compelling time to be a part of the Cloud + AI Platform business at Microsoft!

And within CAIP, the WW Technical Success operates as the bridge between product direction, sales strategy, and scalable delivery execution. It plays a pivotal role in enabling the field, building scale through the Field and Factory, development of reusable intellectual property (IP) and assets, managing field technical escalations and product blockers, influencing product direction, and engaging in high-priority customer engagements.

As the AI Apps & Agents Director , you will lead a team of Technical Architects and Program Managers to enable Field Customer Success teams and Partners in helping customers drive their AI Transformation priorities through solutions built on Azure AI Foundry and agentic applications. You will provide thought leadership and subject matter expertise across AI application and agent technologies (Azure AI Foundry, Azure OpenAI, Foundry Agent Service, Copilot and agent frameworks, retrieval-augmented generation, and multi-agent orchestration) and the AI platform services that bring them to production (AI Gateway/APIM, PTU capacity planning, evaluation and observability, and Responsible AI), ensuring customers realize value from their Azure investments.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Lead a team of Technical Architects and Program Managers to enable Field Customer Success teams and Partners in delivering customer engagements for AI application and agent solutions.
• Provide thought leadership and subject matter expertise in AI applications and agents (Microsoft Foundry, Azure OpenAI, Foundry Agent Service, Copilot and agent frameworks, retrieval-augmented generation, and multi-agent orchestration) and the supporting AI platform (AI Gateway/APIM, PTU capacity, evaluation and observability, and Responsible AI).
• Lead the development of high-quality, repeatable IP assets for AI application and agent workloads — reference architectures and accelerators— ensuring adoption and execution by field teams.
• Empower your team to unblock and accelerate customer engagements, resolve issues in collaboration with product teams and support engineers, and guide architectural design for scalable, production-grade agentic solutions.
• Engage with Worldwide Learning SMEs to develop and drive adoption of skilling plans for Cloud Solution Architects, growing expertise in AI applications and agents.
• Serve as an executive sponsor for strategic customers, accelerating digital and AI transformation through innovative solutions leveraging Azure AI Foundry and agentic applications.
• Build and grow teams through talent management, diversity and inclusion, coaching, and career development. Foster a culture of customer-centricity, collaboration, and technical intensity.
• Gather Voice of the Customer and Field, leveraging insights to influence AI product roadmaps and drive continuous improvement and innovation.
• Cultivate Technical Intensity and foster a continuous self-learning culture, model impactful community engagement, and coach inclusivity.
•Embody Microsoft’s culture and values of respect, integrity, accountability, and inclusion.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/