Jobs and Careers
BE
Technical Solutions Engineer
BestowUKRemotefull_timeVerifiedPosted 7 Nov 2023
About the role
ABOUT BESTOW
Bestow is a leader in the modern life insurance space. As both a direct-to-consumer destination and a leading enterprise SaaS provider, Bestow is on a mission to increase financial stability for everyone. We’re a series-C start-up with a remote/hybrid workforce offering work-life balance and equity to all employees.
ABOUT THE TEAM
The engineering team is responsible for all technology for Bestow and the Bestow Platform. We serve employees, consumers, and enterprise customers. As well as building software, we integrate and manage many third-party products used by employees and as part of the platform. Our major functional teams are product engineering, infrastructure, IT, data & analytics, martech, and program management. Engineering works closely with product management and design to define and prioritize the product roadmap.
The Bestow Partner Support Team is a highly visible and essential cog in the engineering org. We work with all the engineering teams and in all stacks to pinpoint, analyze, and fix as many bugs as possible without escalation to give as much time as possible to the rest of the org to create new products instead of having to fix issues with existing products. We also help our account management align and guide enhancement work throughout our org to keep our partners happy and up-to-date with our ever-evolving products.
This role reports to our Partner Support Manager and is open to Remote (US) #LI-REMOTE
ABOUT THE ROLE
As a Technical Solutions Engineer, you will work closely with our Product Managers, Engineers, and external partners to develop and deliver integrated solutions to bring our digital life insurance experience to partners. Part customer consultant, part technical writer, part applications architect, and part software engineer, this role is a key liaison between various parts of the Bestow organization. You will contribute in the following ways:
Competitive salary and equity-based on roleFlexible PTO plan100% paid premiums for medical, dental, and vision insurancePaid parental leaveAnnual lifestyle spending account to support your physical, emotional, and financial wellbeingFlexible work-from-home policy and open to remote
We are proud to prioritize the employee experience at Bestow and to see that awarded by our team members and the industry:
Best Place for Working Parents 2023Great Place to Work Certified, 2022 + 2023Built in Best Places to Work, 2022 + 2023Fortunes Best Workplaces in Texas 2022 + 2023Fortunes Best Workplaces in Financial Services and Insurance 2022 + 2023Forbes Best Startup Employers 2022Fortune Best Medium Workplaces 2022Best Workplaces for Millennials 2022
We value diversity at Bestow. The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environm
Bestow is a leader in the modern life insurance space. As both a direct-to-consumer destination and a leading enterprise SaaS provider, Bestow is on a mission to increase financial stability for everyone. We’re a series-C start-up with a remote/hybrid workforce offering work-life balance and equity to all employees.
ABOUT THE TEAM
The engineering team is responsible for all technology for Bestow and the Bestow Platform. We serve employees, consumers, and enterprise customers. As well as building software, we integrate and manage many third-party products used by employees and as part of the platform. Our major functional teams are product engineering, infrastructure, IT, data & analytics, martech, and program management. Engineering works closely with product management and design to define and prioritize the product roadmap.
The Bestow Partner Support Team is a highly visible and essential cog in the engineering org. We work with all the engineering teams and in all stacks to pinpoint, analyze, and fix as many bugs as possible without escalation to give as much time as possible to the rest of the org to create new products instead of having to fix issues with existing products. We also help our account management align and guide enhancement work throughout our org to keep our partners happy and up-to-date with our ever-evolving products.
This role reports to our Partner Support Manager and is open to Remote (US) #LI-REMOTE
ABOUT THE ROLE
As a Technical Solutions Engineer, you will work closely with our Product Managers, Engineers, and external partners to develop and deliver integrated solutions to bring our digital life insurance experience to partners. Part customer consultant, part technical writer, part applications architect, and part software engineer, this role is a key liaison between various parts of the Bestow organization. You will contribute in the following ways:
- Working jointly with external/internal engineers, product managers, and account managers to assist in finding solutions to best facilitate integration into our partner products.
- Providing tier 2 and 3 support to partners and internal customers along with troubleshooting and providing solutions to challenges as they arise.
- Assisting in, coordinating and rolling out new products along with enhancements to our partners as our product continues to evolve.
- Working closely with internal Product Managers to coordinate bug fixes and enhancements while helping to guide the internal engineering teams to understand external partner limitations and issues as they arise.
- We are continually building and helping to refine forever, growing and adapting internal as well as customer-facing documentation, including integration guides, how-to articles, knowledge base articles, and test plans.
YOUR EXPERIENCE
- General knowledge of programming languages
- (Python, Go, TypeScript, etc.)
- 2-4 years of full-stack professional software development experience (preferably Python, Go, or TypeScript)
- Strong written and verbal communication skills, ability to explain complex technical issues to everyone from the super technical to layman’s terms.
- Strong understanding of the SDLC life cycle
- 2+ years experience using, querying, and debugging (APIs, SQL, etc.)
- Experience using a formal ticketing system such as Jira, Salesforce, ZenDesk, etc.
- An excitement for technology and a desire to learn and adapt in an ever-changing market.
- Atlassian suite experience (jira, confluence, salesforce, slack) is preferred
- Experience designing APIs and/or event-driven systems is a strong plus
- QA or Automated testing experience would be highly valued
Competitive salary and equity-based on roleFlexible PTO plan100% paid premiums for medical, dental, and vision insurancePaid parental leaveAnnual lifestyle spending account to support your physical, emotional, and financial wellbeingFlexible work-from-home policy and open to remote
We are proud to prioritize the employee experience at Bestow and to see that awarded by our team members and the industry:
Best Place for Working Parents 2023Great Place to Work Certified, 2022 + 2023Built in Best Places to Work, 2022 + 2023Fortunes Best Workplaces in Texas 2022 + 2023Fortunes Best Workplaces in Financial Services and Insurance 2022 + 2023Forbes Best Startup Employers 2022Fortune Best Medium Workplaces 2022Best Workplaces for Millennials 2022
We value diversity at Bestow. The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environm
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s