Technical Services Engineer - Onshape

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Onshape by PTC is the world's first and most widely used cloud-native CAD and PDM software for professional mechanical design engineers. Engineering.com has recognized it as the fastest-growing CAD system, and Onshape offers an exciting opportunity to help expand its footprint over North America.

Role Overview:

We are seeking an energetic and highly skilled individual for a Principal level position to join the Onshape Strategic Technical Services team. The ideal candidate is articulate and experienced in both pre and post sales situations, working closely with prospects/customers throughout the relationship. From delivering engaging product demonstrations to understanding engineering systems and process aiding in customer onboarding and adoption. You will collaborate with a fast-paced, in-office team at the PTC HQ in Boston's Seaport District, supporting our sales efforts by showcasing our product to potential new customers and working with the customer success team to help build/maintain/expand customer relationships. This role demands a strong understanding of engineering applications (CAD, PDM, PLM, CAM, FEA, etc.) and the ability to effectively communicate our product's unique features. You will play a crucial role in introducing a next-generation product design platform to a broader audience. Experience in the CAD/PDM space, with a reseller or direct with a vendor, is a plus. 
 
Key Responsibilities:

• Master our product and become an expert user.
• Collaborate closely with the sales team to deliver exceptional product demonstrations.
• Act as a product expert, addressing questions from customers and prospects working in conjunction with the customer success team.
• Help build and cultivate customer relationships
• Develop technical product-related marketing content.
• Expand our ever-growing library of demonstration content.
• Liaise with the development team to relay feature requests from customers and prospects.
• Continuously enhance your skills and knowledge.

Required Skills:

• Experience with mechanical CAD software (Onshape, SOLIDWORKS, Autodesk Inventor, Creo, Siemens NX, etc.)
• Experience in delivering product demonstrations.
• Experience in troubleshooting complex customer requirements and engineering processes.
• Excellent written and verbal communication skills.
• Bachelor's Degree in Mechanical, Industrial, or Electrical Engineering, or a technical equivalent.

Preferred Skills:

• Experience and familiarity with PDM or PLM products (SOLIDWORKS PDM, Windchill, Autodesk Vault, Siemens Teamcenter)
• Experience with engineering software such as CAM, FEA/CFD, ECAD.