Technical Service Representative

Your Job

Georgia-Pacific Corrugated Packaging is seeking a highly motivated and technically adept Technical Service Representative to support our Sheboygan, WI, corrugated facility, with a primary focus on servicing customers throughout the Green Bay, WI market.

This role is highly customer-facing, with ~80% travel, primarily consisting of daily travel to customer sites within the Green Bay region (limited overnight travel expected). Preferred candidates will be based in the Green Bay area or be willing to commute daily to that market.

You’ll play a pivotal role in servicing and exceeding the expectations of key accounts by offering innovative technical solutions, exceptional customer service, and hands-on operational support.

What You Will Do

• On-Floor Customer Partnership: Spend the majority of your time on customer production floors, partnering directly with operations, maintenance, and plant leadership to ensure corrugated packaging runs efficiently through their equipment.
• Account Mastery: Build strong relationships with customer stakeholders, aligning on performance expectations and identifying opportunities to improve throughput and consistency.
• Project Management Expertise: Support both national and local business efforts through project management, overseeing design implementation, and ensuring delivery of quality and service.
• Proactive Problem Solver: Identify and troubleshoot quality or performance challenges by working cross-functionally with the Sheboygan plant and customer teams. Lead root cause analysis and drive timely, practical solutions.
• Equipment Optimization: Provide hands-on technical support focused on case erecting, packing, and conveying equipment, helping customers optimize runability, reduce downtime, and improve line efficiency.
• Independent Initiative: Manage workload effectively with strong time management skills, consistently exceeding expectations.
• Travel & Field Presence: Travel approximately 80%, primarily through daily in-market visits across the Green Bay area, supporting ongoing operations, troubleshooting, and project work.
• Tech-Proficient: Utilize Microsoft Office 365 tools and CRM platforms (Microsoft Dynamics) to document activities and track performance.