Technical Sales Support Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

 

Job title: Technical Sales Support Specialist

Location: Mt. Prospect, IL

 

About Us  

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.   

 

Job Overview: 

The Sales Support Technician/ Technical Inside Sales role provides technical expertise and support to customers and partners, ensuring successful product selection, troubleshooting, and post-sales satisfaction. This role blends deep technical knowledge, especially in mechanical systems and vacuum pump technology, with strong sales support and customer service skills.

 

Responsibilities: 

• Provide technical guidance and troubleshoot product issues for customers and partners.
• Maintain up-to-date technical knowledge of products and industry trends.
• Prepare accurate quotes, specifications, and proposals.
• Support order processing, tracking, and issue resolution.
• Identify new sales opportunities through technical research and customer interaction.
• Build strong customer relationships and ensure high satisfaction.
• Collaborate with distribution partners to share technical knowledge and drive growth.

 

Requirements: 

• 5+ years of mechanical experience; analyze mechanical problems, identify the root cause of malfunctions, and devise solutions.

 

Core Competencies:  

• Excellent relationship-building and interpersonal skills, including verbal, written and presentation communication skills.  

• Establishes and builds solid relationships with customers, key institutions and team members  

• Honest, self-motivated and team oriented.  

• Able to work within a team environment and independently.  

• Mechanical and electrical expertise required.  

• Ability to assess customer needs, analyze and interpret, perform basic equipment performance calculations, and to recommend technical solutions  

• Tech savvy; knowledge of Salesforce preferred  

• Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts  

• Must have excellent prioritization and time management skills   

 

Preferences: 

• Bachelor’s degree in engineering, engineering technology, business or equivalent  
• Salesforce experience preferred; ERP system/Microsoft Dynamics AX is a plus

 

Travel & Work Arrangements/Requirements  

• Regional travel to customer sites is required within assigned geographic territory.   

 

What we Offer  

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits incl