Technical Sales Support Representative

About ITT:

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion. 

 

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets. 
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts. 
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

 

Position Summary

The Technical Sales Support Representative’s primary duty is entering sales orders and managing the day-to-day activities necessary to support the orders through to shipment. These activities include: developing sales quotations, entering sales orders, resolving customer issues and answering inquiries. These interactions will be with customers, internal resources and the outside Technical Sales Representatives. The person fulfilling this position must exercise sound judgment and have the ability to work on multiple projects simultaneously. Excellent customer service skills are essential.

Essential Responsibilities

Responsible for reviewing, entering, and confirming sales orders.

Responsible for the overall coordination of internal resources to fulfill customer purchase orders from order entry through shipment. This includes working with the engineering, production, planning, and shipping departments.

Assists field sales personnel with product application problems; advises field of any changes in prices or products by supplying updated technical and/or pricing information.

Demonstrates knowledge of product applications and competition to aid in product selection, bid preparation, user lists, etc.

Provides support to customers regarding products, orders, and deliveries via the telephone and/or email as needed.

Studies and recommends standardization or changes to procedures to improve efficienc.

Expedites and troubleshoots orders in-house as required.

Directs customers to proper distribution channels.

Addresses customer complaints and resolves them promptly and efficiently.

Assists with resolutions of customer return material, warranty issues, and resolution of customer invoice and payment issues.

Responsible for fostering a team atmosphere and a professional environment

Performs other duties as assigned.

Position Requirements

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

QUALIFICATIONS Previous customer service support experience required. Strong communication, interpersonal and analytical skills. Ability to read technical specification and articulate solutions to customers.Ability to speak Spanish would be a plus

EDUCATION and/or EXPERIENCE Bachelor's degree (B. A./B. S.) from four-year college or university; and two to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, p