Technical Representative (Mechanical) (GOV)

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Job Description:

Airbus Helicopters is looking for a Technical Representative that specializes in Mechanics to join our team based at Fort Novosel in Alabama.

You will be part of a small team that provides product support to customers and back office support to Regional Technical Representatives. In addition you will provide technical liaison activities between all departments of Airbus Helicopters and the customer. 

Your working environment:

Located at Fort Novosel you will be centrally located between the white sand beaches of the Florida Panhandle and the beautiful mountains of Alabama. 

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

Technical Support Communications:  70%

• Communicate with customer either in person, by phone, e mail or technical database to help customers with requests for help with questions on Lakota aircraft.

• Help our customers either troubleshoot problems; assist with information, documentation, repair requests and technical requests.

• Help Regional Tech Reps providing support by means of advice, documentation, troubleshooting help and direction for difficult support topics.

Maintenance, Component, and Service Recommendations:  30%

• Develop, implement and distribute maintenance procedures via notices and bulletins to ensure safe and cost effective operations of company aircraft.

• Review part replacements, cannibalizations for technical merit, alternative solutions, and make recommendations to ensure cost effective and technically sound actions on the part of AHI and our customers.

• Assist in accumulation and analysis of technical data pertaining to aircraft service.

• Participate in identifying trends in the area of service problems and develop procedures/instruction to alleviate problems.

• Compile failure and service history on company products for reliability analysis, conduct special studies and investigations relating to chronic problems and identify probable cause.

• Make recommendations for technical change to provide improvement in operations, safety and operating cost.

Your boarding pass:

• Must have 5 years’ minimum rotorcraft technical experience on the EC145, H145, UH72A/B, or BK117.

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