Technical Records Specialist II

Job Summary/Basic Function:

The Technical Records Specialist 2 (TRS 2) supports Boise State University’s undergraduate admissions process by reviewing applications and materials, determining admissibility, and updating applicant records in accordance with Boise State and State of Idaho admissions policies. This position also manages a designated complex admissions process, serving as the program expert to interpret information and develop effective solutions. The TRS 2 ensures compliance with FERPA regulations and applies strong technical skills, attention to detail, and knowledge of admissions policies to support a seamless admissions experience. In addition, the TRS 2 handles more complex and technical application scenarios and regularly assists with processing customer support requests.

This is a fully remote position; however, the successful candidate must reside in the Boise, Idaho metropolitan area by their start date and be available for occasional in-person meetings on campus.

This position is not eligible for visa sponsorship.

Department Overview:

As a Technical Records Specialist 2, you will be an essential part of the Admissions and New Student Programs team at Boise State University. This department encompasses three core areas: New Student Programs, Recruitment and Campus Visits, and Operations and Systems, all dedicated to the recruitment, admission, and seamless onboarding of students.

This role is a member of the Processing Team, which consists of five full-time staff and three to six student staff. It is also part of the larger Operations and Systems team, which includes the Processing, Customer Service, Systems, and Slate CRM teams. You will work closely with your immediate Processing Team members while also collaborating with the other Operations and Systems teams. Additionally, you will interact with colleagues from across the department and university through meetings, training sessions, and customer support efforts. Our department, university, and local community are home to professionals who have leveraged the knowledge, relationships, and skills gained here to advance their careers and make meaningful contributions. As part of the team at the forefront of welcoming new students, we take pride in representing Boise State University and warmly invite you to join our dedicated and supportive work family.

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential Functions:

Review and Process Undergraduate Applications - 50%

• Review and process undergraduate applications in a high-volume, fast-paced environment, including handling more complex and technical application scenarios that require advanced knowledge of admissions policies and procedures.
• Evaluate applications and supporting documents, request additional materials as needed, and make admissions decisions in accordance with Boise State and State of Idaho policies.
• Review and interpret transcripts, test scores, and other academic records to determine admissibility, compute GPA and credit totals, assess transferability of courses, and verify high school core completion.
• Maintain confidentiality and integrity while working with sensitive student data in compliance with FERPA regulations.
• Document processes, maintain accurate records, and regularly update student information to ensure data accuracy across admissions systems.
• Assist with the data entry and indexing of received transcripts.

Designated Program Support – 30%

• Serve as the program expert for a designated admissions process, applying extensive knowledge of related policies, procedures, and systems to carry out specialized program functions.
• Exercise judgment and discretion as the primary point of contact for resolving questions, concerns, and issues related to the assigned process.
• Monitor, maintain, and process records for the designated program area, ensuring accuracy, timeliness, and compliance with university, state, and federal requirements.
• Interpret information and apply problem-solving skills to develop solutions for complex or unique situations that may fall outside standard procedures.
• Collaborate with internal departments and external stakeholders to ensure the efficient and effective operation of the assigned process.

Customer Support – 15%

• Communicate with internal and external partners, including students and counselors, to obtain clarification or additional information as needed.
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