Technical Project Manager - Mining and Power

Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation.

Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw 

We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering and computational biology.

About This Role:

It is the responsibility of a technical project manager to orchestrate communication between our field team and the software team. Technical project managers direct and coordinate the communication of on-call issues, service outages and feature requests while maintaining an open line of communication between all teams. They regularly monitor our dashboards for issues and identify room for process, alerting and software improvements. They must be able to understand and conceptualize relational databases and build new SQL based dashboards, be comfortable with git and have a basic understanding of system architecture.

A Day In The Life:

• Engage with internal and external customers to ensure that any issues are effectively captured and communicated to the software team for resolution if required.

• Triage on call issues raised by customers using existing run-books and operational dashboards.

• Continually enhance the support knowledge base to enable customer self-service.

• Identify process improvements and opportunities where software can deliver quality of life improvements for customers.

• Maintain regular ongoing communications with customer groups to solicit feedback and continually improve our product and customer experience.

• Regularly review internal operational metrics to track system uptime / outages.

You Will Thrive In This Role If:

• 3+ years of technical project management experience in a software or data center operations setting 

• Experience with ticketing software and issue tracking

• Comfortable with query languages such as SQL

• Basic knowledge of system design

• Exceptional project management, analytical, organizational and communication skills

• Demonstrated ability to foster teamwork and influence peers

• Proven ability to work independently and manage multiple projects

• Team leadership abilities

• Comfortable with git and working on a command line

• Familiarity with data center operations is a plus

• Familiarity with scripting / automation tools such as ansible is a plus

• Must be able to pass a background check

• Embody the Company values

Benefits: 

• Hybrid work schedule

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts 

• Paid Parental Leave 

• Paid life insurance, short-term and long-term disability 

• Teladoc 

• Pet-friendly offices

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• Company paid commuter benefit; $50 per pay period

Compensation Range:

Compensation will be paid in the range of $119K - $152K. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability,