Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures.

Job Description

Roles and Responsibilities

• In this role he/she will utilize their experience or expertise to solve problems, develop and execute objectives for self and others, and can affect short-term and some long-term business goals.

• Plan and implement software deployment projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors

• Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations

• Ensure that delivered enterprise level products and services achieve highest quality and performance levels

• Primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate

• Proactively provide customers with product and services information and project updates

• Identify opportunities for customers to get the best value out of GE software

• Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets

• Manage a network of resources (including contractors) in support of project execution.

• Experience in overseeing data management strategies and utilizing tools (e.g., SQL, NoSQL) to manage and optimize large-scale datasets across complex projects.

• Experience in leveraging cloud platforms (e.g., AWS, Azure) to design and manage scalable, enterprise-level solutions.

• Knowledge of advanced analytics tools (e.g., Power BI, Tableau) to drive strategic insights and inform high-level decision-making for project success.

• Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements. Negotiate change orders with the customers

• Take part in the writing of reports that describe the results of a project

• Participate in the development of proposals for projects

• Professionally represent GE during all customer communications

Required Qualifications

• Bachelor's degree from an accredited university or college and at least 5 years of experience (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
• Professional experience within the energy or utilities industry

Additional Information

The base pay range for this position is 81,600.00 - 102,000.00 The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 15% Variable Incentive Bonus.  This posting is expected to close on May 1, 2025.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.​

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.  ​

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace