Technical Project Manager

LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

Are you passionate about delivering value to customers and solving business problems with technology? Are you a self-starter, and self-driven? If so, then we are looking for you! LivePerson is looking for a customer-focused and experienced professional to join our team as a Technical Project Manager (TPM) for delivery and execution of all main solutions and implementations for LivePerson accounts within our Customer Strategy & Innovation organization.

 

The TPM is a necessary and important role within our delivery team. The TPM both oversees all the delivery management aspects of a customer's program. They are the trusted advisor on all Technical solutions and LivePerson product capabilities. You will bring technical design, analysis, development and consulting to enterprise clients. The main responsibilities for this role are as follows:

 

At LivePerson, we're inspired by working together energetically, providing outstanding service to our customers, and getting involved in our local communities as part of living the mission we share to create lasting, meaningful connections that go well beyond mere interactions. We believe that meaningful connections allow a deeper level of trust and appreciation among all of us at LivePerson, and these connections empower us to implement quickly and achieve outstanding results. We also aim to ensure that our products help customers create meaningful connections with their own customers, creating lifetime value for their businesses, and for ours. You will report into the Pod leader.

 

You Will:

The Technical Project Manager (TPM) is a tenacious delivery manager with a laser focus upon the delivery of a LivePerson solution that meets the immediate needs of the client and which is delivered within the Time to Live (T2L) goals of our organization. The TPM harnesses the expert delivery capability of LivePerson's staff and manages the customer expectation throughout the implementation and delivery process.

• The TPM designs and controls the project kick off process and ensures customer requirements are met within a detailed delivery plan and is responsible for scope, time, cost and quality.
• Plan Baseline – The TPM will establish a project baseline and detailed plan for each implementation which will determine work packages, client and LivePerson resources, responsibilities and timelines necessary to meet customer and LivePerson goals. The project plan will be in the form of a high level Gantt chart which defines overall plan, interdependencies and major plan milestones.
• Project Management – The TPM will ensure all aspects of scope, time, quality and cost are achieved or bettered through our comprehensive project management methodology. The TPM will manage the Customer kick off meeting and define and control all resources identified from that meeting to ensure the agreed scope is achieved.
• Project Communication – The TPM will communicate plan milestones and general progress through weekly client updates.
• Cross-functional collaboration: TPMs work with different teams within an organization to ensure that projects are completed.
• Technical expertise: TPMs understand the technical aspects of projects they oversee, including software development methodologies, and data analytics.

 

What You Need for Success:

• Expert level project management skills.
• 3+ years of experience with implementation in a SaaS environment.
• Success with managing multiple projects
• Experience deploying Conversational AI technology and digital channels preferred.

 

How You Will Help Others:

• Collaborate with Strategic Account Managers, Engineering and Support team members.
• Communicate timelines to Leadership and overall portfolio of project management.
• Keep the project on task with Technical Solutions team members.

Benefits: