Technical Program Manager

The Artificial Intelligence (AI) Delivery organization is focused on delivering various platform services to our customers worldwide.  This role will require deep partnership across all of Microsoft as these programs are on the leading edge of innovation and include driving initiatives and technology shifts that shape our ongoing commitment to deliver AI platform services rapidly at cloud scale.  

We are part of Cloud Operations + Innovation (CO+I), the group responsible for one of the world’s largest cloud infrastructures, powering all Microsoft online products and services, and supporting Microsoft’s “Cloud First” strategy.  CO+I is focused on growth, efficiency, and providing reliable experiences to customers and partners worldwide.   

We are looking for a highly motivated Technical Program Manager to manage program planning and feasibility for our AI GPU Inferencing portfolio. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

• This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. 
• Relocation support will be provided, and successful candidates must ​relocate or reside within 50 miles of the hub office location. 
• This role is eligible for hybrid or remote work, up to 100%. 

Responsibilities

Analysis: 

• Collects and analyzes business data and identifies trends, opportunities and gaps. 

• Provides insights and recommendations to support decision-making. 

• Collaborates with cross-functional teams to identify patterns and generate hypotheses. 

• Works towards aligning customer needs with business goals and strategy. 

• Integrates data to help inform plans to improve the program, in collaboration with others. 

• Works with minimal guidance to ensure alignment between the customer, internal stakeholders, and the goals of and strategy of Microsoft.  

Product/Service Definition: 

• Identifies risks and proposes mitigations for risks using data. 

• Defines success criteria and performance metrics (Objectives and Key Results on performance) with limited supervision and works with Engineering and Data Science teams to ensure needed telemetry is developed. 

Product/Service Development: